Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit pro camera won't turn on

edited October 2023 in Camera + App 5 comments


I have a nanit pro that I quickly set up a few weeks ago and then haven't turned on since. Just getting ready for our new arrival so reactivated the camera and it worked well for a few hours. Then the camera turned off and will not turn back on. Looking at the community boards, it seems this is an


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