Seems like we are having an issue similar to one many have posted about. We have an Insights subscription, but within the last few weeks the camera has stopped recording any activity. We get alerts for sound/motion, but no recorded video. We have done ALL the troubleshooting steps: updating the app, rebooting the routing,…
Many times i have clicked the start or stop icon in the camera feed on the app but it does not start or stop white noise. I've had it stuck playing white noise endless for up to a week before I had to finally pull the camera. Tonight for the first time I decided to turn off night vision and the same issue. It shows I…
I created a ticket on Sunday, and again today, no word from customer service. Called customer service line and waited for 40 minutes before hanging up, currently waited for 7 minutes on phone again. Could someone in customer service please get in touch? Our camera (just set up on Saturday) is hot to the touch, video stops…
Hello, I have an issue with my Nanit Pro camera, a few days ago I noticed that I don’t have any summary in my Dashboard tab. The message there is: “Not enough data to show night/day summary”. But the breathing feature is working and everything else. I have the latest version for the app and the camera firmware. What…
My husband and I bought the nanit when I was in my first trimester. Now that I’m giving birth in a few weeks, he installed the cameras (2 for twins) on the weekend. I thought there would be a feature where you can view the video history only to learn this morning it’s for premium only. I find this really sad considering we…
Nanit pro notifications on my iphone14 (latest ios) appear silenced even on loud mode. Sounds are enabled in the notification settings but no notification sound is heard. How do I set this? I need to be looking at my phone to see the notification banner appear otherwise I would miss any notifications. My husbands android…
I have 2 Nanit pro cams. One is in my sons room and the other in my daughters room. All night we play the nature sound “wind” on both devices. However, in the app for my sons room I can hear the wind sound on my phone. It’s very loud. If I go to my daughters room in the app, I don’t hear anything until she makes a sound.…
we’ve had our Nanit for 4 months and over the past week our activity is failing to record we just get this ‘Oops’ message? Has anyone else had this or know how to solve the issue? We’ve done the reboots and internet connection is absolutely fine :/
Has anyone had luck with Nanit customer service recently? I was getting helped by a rep who stopped responding a month ago even after multiple follow ups. No one is picking up the customer service phone line. What is going on and is this company still operating?
Hi, Just realised that you dont get any Insights with Nanit Insights premium. This is very misleading as you actually dont provide any inisghts with premium plan. Also, since I was forced to pay for Annual Premium subscription (there was no option to subscribe monthly) what happens if I require to upgrade to Ultimate and…
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