Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Audio constantly breaking up
We have the white noise on continuously and therefore when the camera background audio is on (which is most of the time eg overnight) we should get a continuous stream of white noise. However, the white noise (and therefore audio) is constantly cutting out. Sometimes it cuts out and doesn’t come back on until I restart the app, meaning I