Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Night vision not working, support not responding
Our brand new camera is broken due to the night vision not working at all. A help ticket was submitted, however, after 9 days it still is not resolved. Support has been unresponsive for the past week. If you are considering buying a Nanit camera, I caution you based on the experience we have had so far.