Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Red IR Lights on but no night vision.

edited December 2023 in Camera + App 4 comments

Hello, my night vision has stopped working. The red IR lights are on but there isn't the usual clicking sound when it switches from day to night mode. See screenshot attached. When I shine a torch in the room I can see everything but nothing in the dark.

Join the conversation!

Sign In

To view full details, sign in.

Register

Don't have an account? Click here to get started!