Hello. I have been having issues with my Nanit camera not detecting when my toddler gets out of bed. This has only been an issue since we moved him to his toddler bed a a month or two ago. It will detect movement while he is in bed but there is not detection for when he gets out. This is obliviously a safety issue and I…
Hello, We just bought the Nanit pro (very excited about it!). We are unable to mount it to the recommended height because of the slope of our ceiling (see photo). Is it possible to preview what the camera is able to capture at the height we can set it at (without starting our subscription)? Thank you in advance for your…
i have only had my nanit for a few months and it will not connect tonight. I didn’t find out until my daughter was put in the crib so i am unable to try all of their suggestions. I did try resetting my wifi but no luck. It has been hours and really frustrating
Seems like we are having an issue similar to one many have posted about. We have an Insights subscription, but within the last few weeks the camera has stopped recording any activity. We get alerts for sound/motion, but no recorded video. We have done ALL the troubleshooting steps: updating the app, rebooting the routing,…
Many times i have clicked the start or stop icon in the camera feed on the app but it does not start or stop white noise. I've had it stuck playing white noise endless for up to a week before I had to finally pull the camera. Tonight for the first time I decided to turn off night vision and the same issue. It shows I…
I created a ticket on Sunday, and again today, no word from customer service. Called customer service line and waited for 40 minutes before hanging up, currently waited for 7 minutes on phone again. Could someone in customer service please get in touch? Our camera (just set up on Saturday) is hot to the touch, video stops…
Hello, I have an issue with my Nanit Pro camera, a few days ago I noticed that I don’t have any summary in my Dashboard tab. The message there is: “Not enough data to show night/day summary”. But the breathing feature is working and everything else. I have the latest version for the app and the camera firmware. What…
My husband and I bought the nanit when I was in my first trimester. Now that I’m giving birth in a few weeks, he installed the cameras (2 for twins) on the weekend. I thought there would be a feature where you can view the video history only to learn this morning it’s for premium only. I find this really sad considering we…
Nanit pro notifications on my iphone14 (latest ios) appear silenced even on loud mode. Sounds are enabled in the notification settings but no notification sound is heard. How do I set this? I need to be looking at my phone to see the notification banner appear otherwise I would miss any notifications. My husbands android…
I have 2 Nanit pro cams. One is in my sons room and the other in my daughters room. All night we play the nature sound “wind” on both devices. However, in the app for my sons room I can hear the wind sound on my phone. It’s very loud. If I go to my daughters room in the app, I don’t hear anything until she makes a sound.…
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Get all the expert guidelines on feeding + nutrition, plus tips on safety, allergens + picky eating. RSVP + attend the session and be entered to win $500 worth of parenting gear from Nanit.com, plus surprise giveaways throughout the event! This event is part of our September 2024 Parent Like a Pro Summit, with expert-led…
How to maximize physical + emotional support for pregnancy + the post‒baby stage with self‒advocacy + systemic change. Plus, RSVP + attend the session and be entered to win $500 worth of parenting gear from Nanit.com, plus surprise giveaways throughout the event! This event is part of our September 2024 Parent Like a Pro…
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Learn about how to monitor + optimize safety throughout toddlerhood, in + out of the crib, so you can approach new milestones with confidence. Plus, RSVP + attend the session and be entered to win $500 worth of parenting gear from Nanit.com, plus surprise giveaways throughout the event! This event is part of our September…
