Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Camera Positioning in the Crib
Hello everyone, I'm having an issue regarding the camera positioning on the crib wall. I can't exactly center it on the crib because we have a window in the appropriate position.
I've thought of two alternatives:
(i) Positioning the Nanit at the end of the crib in a centralized manner (which I believe would affect its main functionalities);
(ii) Positioning it in the middle of the crib but above the window (approximately 87'' high), which is higher than the recommended 66'' for installation!