Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit won’t receive power

in Camera + App 3 comments

Nanit was working fine,

Then Nanit started to have periodic problems with connectivity

Then Nanit won’t even turn on / no power

baby is asleep and I need it fixed now!!!

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