For the past 4 days when I am using my app in background audio the audio cuts out. I also keep getting notifications that I am losing connection to the camera (these are not always happening together) but when I open the app the camera is fine. I'm just not able to have the audio consistently which is an issue during the…
My husband and I each have the Nanit app on our phones. That’s 2/2 of the allowed users for our free account. If we buy the home display will that be counted as a third user that we would have to purchase a plan in order to use? Or does it just integrate seamlessly with the camera as a “free” user?
I don’t recommend relying on the web browser viewer. It has been unreliable for months and, frankly, feels unsafe. Logging in is inconsistent, and when it does connect, the feed frequently disconnects or freezes on a single frame. The most concerning part is that a frozen image can make it appear as though your baby is…
hi it’s been a two years since we used our Nanit camera for our first and now we have a new child. How do we add a profile for the new kiddo without deleting the memories on for the first one? We bought the Nanit about 6 years ago
Our Nanit is constantly disconnecting. I have repaired it multiple times, reinstalled the app, added WiFi boosters and nothing has worked.
Hi - We recently purchased the Nanit Floor Stand. I created and verified my account successfully. However, when I try to complete the 2‑step authentication process, I receive the errors shown in the attached images. I’m based in the Philippines, and the phone number format here typically follows this structure: +63 9XX ****…
Hi - We just got an upright camera with a base that has two legs (the third side leans against a wall). The upright piece snapped just where it enters the based. This appears to be an occasional break on these. I've seen coupling sleeves for sale for this specific break on these but they aren't Nanit brand. Suggestions?…
having problems with the nanit pro camera and network connectivity the last three nights. The camera is off during the day and when we attempt to turn it on in the evening for bedtime, the app says there’s network connectivity problems. Each night I have tried resetting the WiFi and mesh networks as well as unplugging the…
Hi there, how do I save/download video with audio using the latest Nanit? Previous versions allowed direct download of the videos through the Share feature, seems like that’s no longer available.. Please help. Screen recording doesn’t work since there’s no audio. Also can I speed up the video history so I can quickly watch…
Hi - for the past month when I set the app to "background audio" once I am out of the app the audio skips in and out. I can hear my white noise machine and then it gets choppy. Seems to be a common issue for a lot of people. And yes I have power cycled many times. please help
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