Hi there, We have 2 profiles for our 1 child. I'd like to delete one. I unpaired it from the camera but now cannot seem to delete it off my screen. Can you please help?
Need MAC address for Nanit, thank you.
hello, one of my 2 nanits is not connecting. Similar to the linked question. I connect it to power and it makes the click and I see the infrared lights come on but they turn off after a few seconds and it’s nonresponsive after that. I tried to reset the camera but the button on the bottom does not do anything regardless of…
To whom it may concern, My camera’s WiFi / reset button is stuck and I’m not able to use the camera. Can you please help with this issue? Thank you for your assistance. Natalia Ceballos
hello, I purchased the Insights Memories plan, but over a week ago the app stopped providing the insights, recordings, activity, everything additional the plan covers, etc. How do I reconnect this? My purchase shows that it is active until May 2026 still so I do not need to repurchase it, but that is the only option when I…
This is the 2nd time we’ve updated the camera and it won’t turn back on! I’ve tried hard reset, unplugging for a minute, checking the power, etc. I know it has to shut down after the update but it never seems to turn back on. Luckily the last time I go it to turn on, but not this time
I just received my third Nanit pro camera. We have a three-year-old, and one year-old and we are expecting a newborn here within the next four weeks or so… On my iPad/iPhone I can only see two cameras while my husband has visibility to all three of them on his Samsung Galaxy. I read that androids, have the ability to see…
The white noise volume suddenly dropped and is too queit on my daughters nanit. It was totally fine for over two years.I have two and the other one is at least double the volume. I've power cycled, reinstalled the app, and using other devices makes. Please help, thank you.
We have a really frustrating issue where Nanit’s time stamps are very incorrect, which causes us to not be able to accurate track how long our baby has been asleep, or what are the real times of sleep/wake ups. Thus all our sleep diagnostics are off too. For example, in this photo, it says “my bed was attended 4hrs and 21…
I’m unable to log back in to Nanit app after I purchased additional subscription. I’ve tried removing an app and connecting to different Wi-Fi and restarting my 1gig router but I still have an issue.
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