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Night Vision is not working at all
Hi, The night Vision on my Nanit is not working at all, I tried everything but still not working. (Cleaning, night Vision off and then on again, restart, reset, delete app and then install again). Is there any other way how to fix it ? Nanit is great, we love it but we are not able to use it during the night, so is there…
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Nanit Tips & Tricks - Traveling with your Nanit? Travel Hack for Multi Stand from a Nanit Parent
We are celebrating Nanit Week, so we are going to be sharing Nanit tips and tricks on the community! The tips and tricks shared are both from Nanit as well as Nanit families! We would love to hear your Nanit tips, so share them on the thread or message me directly. Nanit's multi-stand is great for traveling, but sometimes…
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Subscription is per camera?
I just had my second baby and purchased a second Nanit camera, thinking I could use my premium subscription for both. It looks like though I need to pay for a SEPARATE $120 annual subscription to invite grandparents? Seems abusive, and reason enough to switch. Please confirm.
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Customer support
I can’t get through on the support line? Anyone else having this problem.
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Is anyone else unable to renew their Insights Basic plan?
My Insights Basic plan that I got free with the camera has expired today and I would like to renew it. I'm not interested in upgrading to Premium or Ultimate as I feel 2 days is enough. Annoyingly you can't renew Basics on the app which I think is not great from Nanit tbh, a lot of people may mistakenly think they have no…
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No notification sounds
Hi nanit fam! I’m receiving sound and motion notifications but they are silent. I tried everything every setting and I’m getting the alerts but no ding. So nervous going to bed with this issue. Here are my settings for reference. Thanks in advance for any insight!
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Nanit feature not working
Hello, I have recently purchased Nanit Pro Camera with Flex Stand. The first impressions are good except that a major feature does not work. When opening dashboard on the mobile app, it says that it is not available with multi stand. I do not understand why it cannot show the sleep tracking from the flex stand when even…
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Limiting members of the parenting team
We love our Nanit but I recently discovered the new restrictions on the members of the parenting team. We moved and got a new nanny. To add her we had to remove BOTH grandmothers access. An additional $50/year to add more members of the parenting team is bogus. How many others are enraged by this and the high prices for…
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Audio Cuts Out....
....when I minimize the app now and I don't understand why. It was working just fine up until recently. It does this now for both me and my husband. Anyone have any idea why this happens?
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Wall mount can't angle down anymore
Why can't the wall mount angle down any further? I have my smaller crib against the wall and this camera at the wall mount angle captures too much activity zone outside of the minimum threshold. Either let the camera angle down more or allow for zoning to go as small or big as a user needs. The minimum threshold area needs…
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Our Nanit pro does not have any power
Hi, We got this as a baby shower gift and we’re very excited for this system. We got it working then turned it off until the baby arrives. We brought home our newborn today and our camera has no power! I see that this has happen to others, Please let me know how we go about fixing this issue.
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No audio for my nanit after update
please help
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Nanit pulling in wrong time
Hi, my Nanit is showing times that are off by about an hour. I’ve tried all the troubleshooting other posters have mentioned (unplugging, restarting, etc) and it consistently shows the wrong times in the activity feed. It sounds like other posters are having this issue, is there a bug fix in the works?
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Move 'Rotate video' button to the main screen
There's already a pretty lengthy discussion around supporting foot-of-bed orientation, but this is a different request... I'm surprised that the Rotate Video button is still buried in the 3-dot menu, which is only accessible from the main screen and not the full-screen view. I've never seen a baby/toddler that isn't always…
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Visual indicator for noise/volume
I would love to see a visual volume indicator on the app. I always have it muted and it would be nice to see a volume indicator to know if they’re talking to themselves vs crying hysterically — the “sound detected” alert doesn’t help differentiate.
