You asked - we answered! Our team is excited to announce the launch of Nanit’s Split Screen feature (launching 7/13). We are the only smart baby monitor to have this feature available and it has been one of our top-requested features! 🤩 As you are exploring this new feature, we anticipate that you may have some questions.…
It’s on 6.18.508 but nowhere can I update the firmware. On one iPad if the sound is on the videos get very laggy. No issue on any other device.
my background audio no longer works at all. This is a huge part of why I bought the camera. What’s happening and how do I fix it?
my camera makes an awful static noise when the app is open. How do i get rid of it. additionally my camera picks up a door closing on the other side of the apartment. Is there a way for the camera to be less sensitive.
our Nanit broke while we were on vacation. As I was posting it, it fell off its stand onto tiled floor. It looks fine from outside, but I can hear something bouncing around inside. Is there a repair option Nanit offers?
Hello, I have noticed my camera is hot to touch and I can no longer pair the camera with my phone/app. I installed it yesterday and it was working fine for a few hours. Any suggestions on how fix? Thank you
Hello, I need to find the MAC address for my nanit in order to connect it to my wifi network. Can someone privately message me to help me do this? Thanks!
Hi - our wifi button is stuck. Proof of purchase and two photos of the stuck hardware attached.
All of a sudden the max volume for the white noise feature is super quiet. We can barely hear it. Is anyone else experiencing this? We turned it up always to make sure she didn’t hear us in the night but all of a sudden the sounds aren’t even close to the volume they used to be
I’m unable to log back in to Nanit app after I purchased additional subscription. I’ve tried removing an app and connecting to different Wi-Fi and restarting my 1gig router but I still have an issue.
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Ask Nanit's VP of Clinical Research anything about naps! Dr. Natalie Barnett is back in the Nanit Community to answer all your questions about your little one's naps. Wondering what to expect at a certain age, when to drop a nap, or why your little one's nighttime sleep patterns are so different from their daytime sleep…
