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Customer Service Not Responding
Has anyone else had issues with customer service? I've called several times during their business hours and have opened a ticket with them over two days ago and have yet to receive a response.
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Red Lights / Clicking Noise
Please correct me if I am wrong or missing something. I have the Nanit Pro and I know the red lights are used for night vision. I don’t understand how this camera is in the market when anytime you check the video at night (or in a dark room) it makes a loud clicking noise that wake up your baby. I either have to have to…
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Nanit Cam Keeps Disconnecting
my Nanit can keeps disconnecting when I unplug and plug back in it works for a couple minutes and then disconnects again. I know it’s not wifi or network because I have another on in the house that works fine all night. It also feels extremely hot to the touch.
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504 Authentication Error
For the past SEVERAL weeks I have been attempting to connect my Nanit Pro to my network. I tried to update the app, hotspot method, force quitting app, router unplug, camera reset, you name it! I have another Nanit in the house and that one connects without any issue whatsoever. Nothing has helped me connect my camera to…
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the microphone / 2 way audio has never worked on my account
Hello - I am trying to use the audio feature of the camera and it has never worked. I have tried a few times over the last several months and it always does the same thing, when I click the microphone icon it says "Connecting.." then after a few seconds it just says "connection failed. Try again" Please advise, thank you
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Bought nanit insight basics but it said not yet activated.
Hi I just bought nanit insights basic via my.nanit. I got the invoice in my email but it said on my.nanit account that It’s not yet activated. How do I do? It’s frustrating!
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White noise not working
hello, our camera white noise and other sounds has stopped working. Please advise what we should do? The camera is only a year old.
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Transfer Insights to new baby?
Hi all, We have used Nanit Insights for our first child and now wish to use Insights for our new child. We do not want to use Insights (or the camera) for our first child anymore. A few days before the second baby was born I renewed Insights, and then when baby was born I detached camera, paired it to new baby account etc.…
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How to get the sound to work?
we recently submitted a ticket for the sound to work. As a result, we needed to reboot the camera by unplugging it from the wall. It appears the sound has went out again right before bedtime. Luckily, we were awake this time. Please help us resolve this issue.
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Adding a new baby profile to the app
I'm trying to add our newborn to the app, because we don't need it for our toddler anymore. I've already detached my camera from the toddler's profile, and reset it based on other support documentation. Now how am I supposed to create the new baby's profile to add the camera to? Shouldn't there be somewhere in the UI to…
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Sound not working
the sound stopped working a couple days ago.
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Nanit Insights Activation via Code
Hello, I enter my code online and it says it is activated, but then in my account it doesn’t do anything and I’m still on basic.
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Horrible service
More of a statement rather than a question. After several says of emailing a support agent I still have camera issues. Tried every single troubleshooting option and the camera still freezes, disconnects and shuts the white noise off randomly. For the cost of this “high tech” camera I am very dissatisfied.
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Not recording activity
the camera stopped recording activities such as baby’s sleep and day naps. Says the baby is away while she is sleeping. This has been happening for a few days now. We reset the camera but it didn’t fix anything.
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Sleep data access as file
First of all nanit is amazing. Thanks for the device. First time personally i see human pose estimation and facial recognition put to real world use case (hope nanit gives more importance to privacy for data used in training). I am a data scientist and would love to visualize my child's sleep data with other tools. Can we…
