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Nanit won’t close from background on Samsung
Partner has a Samsung Galaxy S7 and he can’t seem to stop the camera running on the background. I know the live feature intends for the camera to do this. But with my iPhone, I double click the apps, swipe up and it closes the app all together (no background running). However, my partner touches the bottom left button…
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Updates and lights
Quick question to the developers: is it necessary to make the light flash intermittently every time that the software / firmware is updated in the middle of the night? I witnessed a few times that because of this my baby wakes up.
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Has your app been very glitchy recently?
Something is wrong. Here are a few things that are happening as of the last 2 weeks or so: we are getting CONSTANT “Nanit couldn’t detect breathing wear movement, was she removed from crib?” Notifications. When we check, it’s still monitoring and she’s fine. The sleep sack seems fine too. I’m talking like 10 of these in…
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Anyone else get notifications while camera is off?
I've turned off my camera and unplugged bc baby hasn't arrived yet, but we're getting notifications saying there's noise coming from the crib. Not sure how that's possible, save for error in the app which makes me think all future notifications won't be reliable.
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Audio not working?
Hi all—is anyone having issues with their audio not working? I updated my app earlier today and all was fine until bedtime. Now it isn’t working.
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Nanit Newbie
Hey all! We just got our Nanit and haven’t even cracked the box open yet. I love this monitor for when my baby is young but Im confused as to how practical it will be as my son ages. When he starts to stand in the crib how will he not mess with it? Am I missing something? Thanks!
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Why can't I renew to a basic plan?
I am attempting to renew our insights plan. Whenever I attempt to buy the "gift" it will not let me complete the purchase. When I am ready to purchase I see the first attachment. And then once I click purchase it gives me the second message. I've tried this process on different devices and multiple browsers. Please take my…
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Android OS 7 and iOS OS 12 Support Update
At Nanit, we are constantly seeking to improve the safety, security and user experience of our app so that you can continue to keep an eye on your little bundle of joy without any issues. Because of this, on January 1st, we plan to discontinue support for Android 7 and earlier and support for iOS 12 and earlier. We…
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Sound for Nanit Pro is not working
Hi - I installed our nanit pro yesterday, however the sound is not working today. It was working fine yesterday. I've been through the guidance on other forum questions regarding sound not working, and it is still not working. Please can you advise what to do? We really need to be able to hear the sound! best wishes
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Does the Nanit Pro camera upgrade come with another year of insights?
Our daughter was born in February however we bought our Nanit last October and of course being to ambitious we decided to plug it in and set it up in October instead of waiting until she was born so now we are out of Insights but was hoping to use for her first year. I'm not quite sure I see enough reasons to spend $150 to…
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Wifi Button Is Jammed
I tried the hard reset, which I saw as a suggestion on the nanit boards, but it did not work. What do I do to un-jam this button?
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Will not work!
Just bought this camera and installed it since baby is due any day now. Was working fine until i received a notification that camera was offline. Try to reconnect and now wifi pairing button is not working. Super frustrating. Anyone else have this happen? If so, how do i fix it? Please help!
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Nanit Plus and Nanit Pro
Hello, I currently have a Nanit Plus that I’ve been using for the past 2 years and will be expecting another child. Since the Plus is discontinued and I can only purchase the Nanit Pro, can I run both cameras under the existing Nanit App?
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Constant clicking?
Hello! Is it normal for the Nanit to click several times an hour when there is no movement or interaction with the app? Thanks!
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Red Lights on/off
Hello, I have had my Nanit camera since May 2021 and today I had the camera off while in bed pumping and I noticed the red lights kept going on and off and making the clicking noise. I didn’t have TV on and there was no light change. I am worried I have been hacked. Has anyone had these problems recently?
