Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Camera + App
Discussion List
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Nanit won’t close from background on Samsung
Partner has a Samsung Galaxy S7 and he can’t seem to stop the camera running on the background. I know the live feature intends for the camera to do this. But with my iPhone, I double click the apps, swipe up and it closes the app all together (no background running). However, my partner touches the bottom left button…
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Updates and lights
Quick question to the developers: is it necessary to make the light flash intermittently every time that the software / firmware is updated in the middle of the night? I witnessed a few times that because of this my baby wakes up.
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Has your app been very glitchy recently?
Something is wrong. Here are a few things that are happening as of the last 2 weeks or so: we are getting CONSTANT “Nanit couldn’t detect breathing wear movement, was she removed from crib?” Notifications. When we check, it’s still monitoring and she’s fine. The sleep sack seems fine too. I’m talking like 10 of these in…
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Anyone else get notifications while camera is off?
I've turned off my camera and unplugged bc baby hasn't arrived yet, but we're getting notifications saying there's noise coming from the crib. Not sure how that's possible, save for error in the app which makes me think all future notifications won't be reliable.
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Audio not working?
Hi all—is anyone having issues with their audio not working? I updated my app earlier today and all was fine until bedtime. Now it isn’t working.
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Nanit Newbie
Hey all! We just got our Nanit and haven’t even cracked the box open yet. I love this monitor for when my baby is young but Im confused as to how practical it will be as my son ages. When he starts to stand in the crib how will he not mess with it? Am I missing something? Thanks!
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Why can't I renew to a basic plan?
I am attempting to renew our insights plan. Whenever I attempt to buy the "gift" it will not let me complete the purchase. When I am ready to purchase I see the first attachment. And then once I click purchase it gives me the second message. I've tried this process on different devices and multiple browsers. Please take my…
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Android OS 7 and iOS OS 12 Support Update
At Nanit, we are constantly seeking to improve the safety, security and user experience of our app so that you can continue to keep an eye on your little bundle of joy without any issues. Because of this, on January 1st, we plan to discontinue support for Android 7 and earlier and support for iOS 12 and earlier. We…
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Sound for Nanit Pro is not working
Hi - I installed our nanit pro yesterday, however the sound is not working today. It was working fine yesterday. I've been through the guidance on other forum questions regarding sound not working, and it is still not working. Please can you advise what to do? We really need to be able to hear the sound! best wishes
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Does the Nanit Pro camera upgrade come with another year of insights?
Our daughter was born in February however we bought our Nanit last October and of course being to ambitious we decided to plug it in and set it up in October instead of waiting until she was born so now we are out of Insights but was hoping to use for her first year. I'm not quite sure I see enough reasons to spend $150 to…
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Wifi Button Is Jammed
I tried the hard reset, which I saw as a suggestion on the nanit boards, but it did not work. What do I do to un-jam this button?
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Will not work!
Just bought this camera and installed it since baby is due any day now. Was working fine until i received a notification that camera was offline. Try to reconnect and now wifi pairing button is not working. Super frustrating. Anyone else have this happen? If so, how do i fix it? Please help!
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Nanit Plus and Nanit Pro
Hello, I currently have a Nanit Plus that I’ve been using for the past 2 years and will be expecting another child. Since the Plus is discontinued and I can only purchase the Nanit Pro, can I run both cameras under the existing Nanit App?
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Constant clicking?
Hello! Is it normal for the Nanit to click several times an hour when there is no movement or interaction with the app? Thanks!
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Red Lights on/off
Hello, I have had my Nanit camera since May 2021 and today I had the camera off while in bed pumping and I noticed the red lights kept going on and off and making the clicking noise. I didn’t have TV on and there was no light change. I am worried I have been hacked. Has anyone had these problems recently?
Categories
Popular Tags
- Expert Events 68
- Insights/Sleep Data 61
- Feature Request 52
- Insights Subscription 52
- No Audio 51
- Camera Pairing/Onboarding/Reconnecting 46
- Red Alert 45
- Camera Offline 43
- Camera Hardware 41
- Alerts/Notifications 39
- Nanit App 38
- White Noise & Nature Sounds 31
- Live Stream/Feed 28
- Camera IR Lights/Night Mode 25
- Frequent Disconnection 23
- App Feature 21
- New Features and Products 21
- Breathing Motion Monitoring 21
- Video History 20
- Presale 16
- Temperature/Humidity 16
- Breathing Wear 15
- Night Light 14
- Background Audio 13
- Motion Detection 11
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