I have the Nanit Pro- there are 4 small red dot lights that come on when the room is dark. I have night vision set to auto and the red dots go off when there is light in the room. I cannot see anything on the camera when it gets dark in the room. If I put my hand about 2 feet under the monitor I am able to see it only. The…
Hello, we have been using the Nanit Pro since our baby was born 6 months ago. We had been complaining to friends and family that the night vision is terrible and we can’t see our baby at all when it’s dark in the room. (The red lights have always worked). Then one day 2 weeks ago, night vision started working properly and…
Hi, I have an extra account on my Nanit and need to delete the Ace 2 camera option. This should be something easily performed in the app. Opening a ticket to modify my own account is a bit much. thanks for your help.
Hello, i only started using the insight subscription today but says it expires in November. That doesn’t make sense as it’s supposed to be a year long subscription. I didn’t use the subscription right away since my baby was in his bassinet next to me. Now that he’s in his own crib I am using insight to track his sleeping…
iPad app won’t login and says “Request timed out”. I’m able to login on my iPhone, but the Activity screen says “Something went wrong. Try again later.” I have an incredibly stable home internet connection, I have uninstalled/reinstalled the app on both devices, and I’ve power cycled the Nanit Pro multiple times. I paid…
Hi, I have unpaired the cameras, but I couldn’t find a way to delete the profiles from the app. Is there a way I can delete them? Thank you.
hi! Is there a way to set up the Nanit pro and link it to my phone without starting the sleep insights trial? The baby isn’t here yet but I want to get the monitor set up before he comes. Thank you!!
but whenever i click on it it is asking me to pay sales tax making it 66/year. I live in the uK, we don't pay sales tax, i am not very happy with the false advertising and looking throough your community comments it says to raise a support question which i am doing. Thanks Hannah
For the last 2-3 days I have not been able to track the length of my son’s naps or overnight sleep because the app isn’t showing time elapsed at all. My dashboard with sleep insights is constantly loading but never finishes. I can see and head camera footage just fine. I’m very annoyed. What’s happening? I checked and…
I’m getting “Oops, we were unable to generate a video clip for this event” message for every single one of the videos from yesterday and today. Tried rebooting camera and my phone
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