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New Camera
Hi, I have one camera with a subscription and one that is new. The new camera isn’t showing the insights.
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No audio for weeks…
I have had no audio on an iPhone 14 Pro with my Nanit for weeks. It did an update in mid December and hasn’t worked since. I have powered it off several times by unplugging. I have logged out of the app. I have deleted and reinstalled the app (and all data). Nothing is working. From the posts I have seen this seems to be a…
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How do I know when baby cries?
Brand new Nanit Pro owner- first time using a monitor with an app.. how do I hear baby in the night? Do I leave the app open? That seems silly…
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App icon
Can we remove the Santa hat icon from Nanit? I was disappointed to see this forced upon us for the holiday season - many people do not celebrate Christmas and forcing your app to include the Santa hat seemed a bit too much. At least the option to remove would have been nice. Since it’s now after holidays, can you please…
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How do I save or download videos with sound?
Hi there, how do I save/download video with audio using the latest Nanit? Previous versions allowed direct download of the videos through the Share feature, seems like that’s no longer available.. Please help. Screen recording doesn’t work since there’s no audio. Also can I speed up the video history so I can quickly watch…
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No audio after months of working great
Hello! I have a nanit pro and have noticed that the last couple days we haven’t been able to get audio. No background, and none when we are in the app. Have reset the camera and reset the app. It is also doing it on my husbands, so I know it’s not my phone. Please help!
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Cannot reconnect my nanit to wifi
hi, i have had my nanit for almost 3 years but last week it lost connextion to the wifi and I can no longer troubleshoot it. I restarted my home router, then restarted the camera and still there is no flashing light coming up. When i press the button, nothing happens and the camera does not even try to connect. Please help…
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Insight subscription
Hello, i only started using the insight subscription today but says it expires in November. That doesn’t make sense as it’s supposed to be a year long subscription. I didn’t use the subscription right away since my baby was in his bassinet next to me. Now that he’s in his own crib I am using insight to track his sleeping…
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Multi screen on iPad
I could have sworn that when multi screen came out I could see four cameras on one iPad screen, but now I can’t seem to get these views. Can you please make this a feature or instruct me on how to do it? I have a lot of kids and it’s important to see all four one on screen.
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Any workaround for the multistand for sleep analytics? The floor stand is to high for the cot i have
Any workaround for the multistand for sleep analytics? The floor stand is to high for the cot i have
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WiFi button stuck & no power
Nanit will not power when plugged in and WiFi button stuck cannot press in. This thing is less then 2 year old, what a pos for the price.
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Nanit summary incorrect
has anyone experienced incorrect data? Baby now sleeps on their stomach and I’m noticing the Nanit says they are “waking up” or when it’s morning we are removing them from the crib while sleeping, which is all incorrect. Advice or help?
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Broken Nanit
While on vacation, I accidentally dropped our Nanit camera on a tile floor and it no longer works. Unfortunately we had a rather quick pickup need and the camera slipped right off the mobile stand! Do you have a replacement program for current owners? It was clearly my fault as a flustered mom but I thought I would ask…
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Basic subscription or position issue?
My nanit isn't detecting when I go get my baby out of his crib. Well it will say motion detected and but still indicate that he is sleeping even hours after he has gotten up. This problem started when turned his crib into a floor bed, it seems the crib area isn't correct but when I try to adjust it with crib area/parent…
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White noise concerns in regards safety
Hello! I use the Nanit Pro and is the one mounted to the wall with the proper height per instructions. is the white noise safe? I keep seeing online mixed reviews and want to make sure it’s “ safe “ for the babe. It does sound relatively loud at max volume. I used my apple watch while it white noise was at 30% and out my…
