Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Camera & App
Discussion List
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Broken WiFi button
I have been nothing but heartbroken and stressed, not only can I not sleep because of my child but now my monitor is no longer working. I rely on this piece of tech to work to ensure I wake up for my child. The WiFi button has completely come loose and it seems that this is a common problem, I have the nanit original. I am…
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Nanit to Chromecast or work with Google Nest Hub
Has anyone found a work around to get the Nanit to Chromecast or to work with a Google Nest Hub? (Nanit Support said it is "something we are considering, but nothing concrete in the works as of yet.") I'm shocked that this functionality isn't available and wasn't early on the roadmap. There is a skill for Alexa, but…
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Length of Sleep
Hello, The app up until today will show how long the baby has been asleep. For example: 1 hour and 29 Minutes he has been asleep, or 3 hours and 10 minutes he has been asleep. Now it is only saying "Good Evening, Dad". Is it because I am using the "Free Plan" ? Thank You
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nanit camera wifi name or mac address
I am trying to find what is the mac address of the nanit device or the name assigned to nanit camera when connected to wifi network. This helps with setting up iot network properly
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Monitor over larger bed then crib?
My 2 year old son recently moved into his big boy bed. I still want to keep an eye on him in the night so we are using our Nanit baby monitor just on the night stand. Is there a way to set up the monitor over a single (twin) size bed so we can still get sleep analytics? Would the floor stand be my best option for this? Or…
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Can I have two Nanit cameras with the one app sign in?
I have the Nanit camera for baby no 1, baby no 2 due shortly, love the Nanit and want to get one for baby no 2. But can I have the two cameras on the one app under the same login? Any other folks have any thoughts on this?
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No Sound from Nanit
Hello - We currently have two Nanits, one for each of our babies. They have been working fine for quite a while. Our kids are in the same room so we generally listen through the one with the better sound, as we can hear both kids that way. But I noticed a few days ago that I am not getting any sound from the second Nanit.…
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Insights requirements changed?
Hello Guys, My camera is positioned above my cot and it's been giving insight updates for a while now without issues. All of a sudden yesterday its stopped giving insights and now just gives me an error of (you must recoreconnect to the floor stand) I do not have a floor stand and never have had one. Did they do an update…
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Need a camera orientation option?
The camera is positioned at the foot of the crib - that’s the beat place for our setup. As a result, Position Crib does not work properly (wrong orientation) and clicking the video expands the view with the wrong orientation. We tried Rotate video but that only helps in the small iPhone view, as soon as you expand or go to…
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Sound no longer playing
Has anyone noticed that the Nanit sound is no longer playing when it’s open in the background on your phone and you’re using another app? Any ideas on how to fix this?
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App notifications
I have been getting double notifications on my phone when my baby moves or makes a sound. I only have one camera. I don’t know why I am getting double notified?
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Edit Home Screen?
Is there a way to edit the Home Screen? We very rarely use the microphone option on the camera but ALWAYS use the music/sounds. I’d like to rearrange the Home Screen so my music icon shows up instead of my microphone icon. Thanks in advance for any insights!
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Request for feedback: New Dashboard Look and Feel
As our product team continues to work on new features and enhancement requests, they are also working on a new look and feel to the dashboard in the Nanit App. With our updated look and feel (coming soon!), we will be adding additional information tiles to your sleep dashboard. Here’s a sneak peak into the newly designed…
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White Noise and Light randomly turning off
Hello, I had the nanit plus and it worked great. i switched over to the Pro when it came out and i feel like i been having constant issues. One with the recording being reduce to 7 days to 3 days as a free basic user. Although, the main concern is that since the switch when I have the White noise activated and or the light…
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Why is the sound/ microphone not working on my Nanit?
I put my son down for bed and the nature sounds we’re playing fine. About halfway through the night he woke up and it was no longer playing. I tried unplugging for a minute and plugging back in. Doing a hard reset. Uninstalling and installing the app. Reconnecting to our wifi and everything inbetween and nothing. Neither…
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…