we unboxed our new nanit Pro. Put it together and it worked. Fantastic. Next day we saw there was an update so updated it. Of course the camera switched itself off during the update. Despite not touching it at all since installation, the camera now won’t turn on. We have since tried resetting by press and holding the…
Hello, I have a Nanit Pro + Floor Stand + Milestones plan. My baby is ~2.5 months old. I have an Android and my wife has iOS. My app's firmware version is 6.44.592. For the past five days, the dashboard has been displaying an "awake" status when my baby is clearly asleep, resulting in incorrect "time asleep", "sleep…
My sleep plan subscription ends today. However, it seems I got only a 6 month free subscription? I thought I was supposed to get 1 year free. My baby turns 1 in March, and i purchased the nanit late. when he was around 4 months Can someone explain why I didn't get a 1 year free trial?
hi there, I won the Nanit pro (with stand) plus the Nanit sound machine in an Instagram contest. When I first set it up the camera automatically blocked out being able to hear the sound machine. All of a sudden today I started being able to hear the sound machine on my camera pretty loudly. I’ve tried resetting the camera,…
My white noise and microphone has stopped working randomly. I've tried resetting and it's still not working. My son isn't used to the quiet and it's affecting his sleep Please help thanks
We’ve just updated our apps and now are having issues with our sound - even after rebooting the camera and force closing our app. The sound is there but it’s incredibly faint and we can’t hear it so are concerned when we go to sleep we won’t hear our son. Is this a common problem with this app update? I haven’t had this…
Our daughter’s room has a sloped wall that comes out over her crib (imagine like it’s under a tent). Would the wall mount work if we mounted it on the sloped wall and angled the camera up? Does the wall mount allow you to angle the camera up or down?
Just setting these up and with twin babies we have two Nanit Pro cameras in the nursery. With both on night vision at the same time, it appears very bright and washed out and not sure if the infrared from each camera is interfering with the other. It is causing an almost total loss of the images altogether due to an…
Each time the light changes in my sons room from the outside the Nanit makes a clicking noise and almost looks like it’s taking a pictures. It keeps waking my son up! Can someone help??
I’ve been trying to get on the phone with anyone from support for five days now. This morning I had a video call scheduled at 9:15, but when following the link to begin the call it instructed me to reschedule for 10 because all agents were busy. Our camera is completely dead, not taking power, and has been for five days.…
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