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Nanit Pro with a small crib?
Hey all. Looking at purchasing a Nanit Pro but will be using it (initially) with a smaller crib next to the bed. As a result, the Nanit Pro floor stand can't be positioned on the long side of the crib since the bed is there, and will be placed on the short side of the crib. Looking at the spec and details, it suggests that…
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Inaccurate Night Summary
Hello - I’m having issues where the beginning of night sleep is being counted in the day summary as a nap. I tried to edit the night summary but it states not enough data and doesn’t give me the option to edit. It’s odd that it’s putting that in the day summary when it’s during hours I’ve selected to be part of the night…
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WiFi button stuck and traveling
It looks like I’m in the club with dozens of you… traveling, WiFi button won’t click or is stuck, out of warranty, less than 2 years. I see the questions and complaints but no answers. I see Nanit keeps saying they have started tickets for folks but no one has posted resolution. I called and of course the same spill… out…
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Any advice for repairing camera head?
Has anyone successfully repaired their camera head after it stopped working? On our most recent trip the camera head stopped working on the travel stand and now it won’t work on our wall mount either. We’ve been through every troubleshooting option with support and they are telling me it’s broken, can’t be fixed and the…
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Can we use the Nanit we already have to access the split screen feature?
Can we use the Nanit we already have to access the split screen feature or do we have to purchase the new Nanit?
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Video will not stop loading spinner
can’t get video to play on iPhone app. Have already reinstalled app, logged out and logged in, restarted whole phone, still only spinner shows. Video plays fine on a different device (iPad) Version 3.8.2.
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Not recording naps
For the last 2 days my sons morning naps haven’t been tracked. It shows how long he’s been sleeping when he’s in there but it’s not tracking in the daily summary.
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I can’t here the baby from app phone.
Couple of day I got the breathing belt by accident I took it off with out to stop…. From this day wen I try to open app I notice I can’t here the baby …. Can you help me to sorted out this issue please ?
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Replacement Questions - Camera broke :(
We were traveling this week and our floor stand snapped. No idea how it happened because it was while we weren’t at the vacation house. We came back to the house to find everything on the floor. When the stand fell over, our camera unfortunately broke too. Since we purchased in 2019, it’s sadly no longer covered. We’re…
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Insight Subscription Before Baby Turned One
Has anyone been able to fix this problem? My babies are 9 months old. We set up our nursery and Nanits last June just to be prepared because you never actually know when twins are going to come and I wanted to feel prepared. I guess we didn’t realize that just by setting up the cameras, our free year automatically starts…
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Other users without a subsciption
Once the Insights subscription ends, if we do not renew, how many other people can we grant access to view the live feed? It says with insights basics you get 2 users. Is this 2 users in addition to the owner? Without the subscription, how many users in addition to the owner can access live feed and is it possible to have…
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Nanit, the Tesla of Monitors in ways you don’t want
So where do I begin? I ordered 2x Pros to replace an Arlo Baby and with our second child on the way. Costed a fortune, but thought I was getting a quality product. I was mistaken, and my wife and I both regret these products ever since they arrived. Camera Quality The quality of the camera is an embarrassment. I see why…
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Nanit tracking when toddler is on the floor
We've just moved our eldest into a cot bed and rather predictably, he's enjoying the freedom to get out and move about. This sometimes means he ends up asleep on the floor. We're happy as long as he's sleeping, but Nanit is struggling to track his sleep and generally most days it says he was taken out of bed...is there a…
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Did this morning's camera firmware update disrupt live stream for anyone else's Nanit Pro camera?
I already opened a ticket but checking to see if anyone else is affected. At the moment all of Nanit's system statuses are reporting green. This morning when I opened the Nanit app around 7:30AM to check the time our son woke up, and it prompted for a camera firmware update. I clicked yes to apply it as we normally do. The…
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Where do I find the Movement Map?
Where do I find the Movement Map?
