Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

No audio

edited January 3 in Camera + App 38 comments

There is no sound from camera view in Nanit app (ie we can’t hear crying while app is open). Unplugged device. Reconnected to WiFi. Uninstalled app. Restarted phone. Nothing works.

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