Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Team member access pending

edited December 2022 in Camera + App 35 comments


I am setting up a Nanit Pro system, and there seems to be a bug in updating status of invites between the app and the invited team member’s account.

I have so far:

  • Sent an Admin member invite.
  • The invited member has set up a Nanit account and pressed the accept invitation button in the email.
  • The Nanit account online states the invitation is accepted.

Join the conversation!

Sign In

To view full details, sign in.


Don't have an account? Click here to get started!