Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
White noise pauses half second and resumes during disconnects
One of the biggest problems I have with Nanit is the WiFi disconnects on either the 5GHz and 2.4GHz band. I purchased a WiFi extension, thinking it will resolve the problem. There have been occasions that I couldn't connect to the camera while I was in the same room and on the same WiFi SSID.
I have seen this complaint raised here and on Reddit, but have come to accept that the camera's WiFi hardware is subpar.