To whom it may concern, My camera’s WiFi / reset button is stuck and I’m not able to use the camera. Can you please help with this issue? Thank you for your assistance. Natalia Ceballos
Hello, like many other users I do not see the option for my year of free Nanit Insights with the Pro Camera. Can you please be more transparent and helpful with how this works? It appears like you are trying to trick people into paying because they are confused or urgently need to add a third care giver (to be honest the…
Our camera in the app has this terrible popping/clicking sound that won't go away. Any time our baby makes a sound it followed by repetitive clicking/popping sounds It sometimes take 3 tries to get the camera to load (audio is fine) but will take forever for the video come up No clips can be generated ever These are new -…
same issue as a lot of people on the thread where the wifi button is stuck. Any suggestions?
hi there. I recently went on holiday and misplaced the temperature and humidity part for my floor stand (we used the flexi stand on holiday) so I purchased a new part. I've received and tried to connect to my current Nanit camera and floor stand but it won't work? There is no blue light flashing. The camera is definitely…
My Nanit pro night vision mode is not working. I've tried resetting the camera and reconnecting to my wifi. The mode sometimes turns on automatically, but even when it does, it's not nearly bright enough to see, or even track the Nanit sleepwear. Do I have a faulty device, or is the night mode just that awful?
After my daughter’s nap I turned off the camera. Later on it some how turned back on itself and captured a motion. Nothing out of the ordinary was captured. But is it normal for the camera to turn back on itself, if it’s been off for hours?
I just set up my second daughters nanit today and it’s showing my insights are only until February 2025, wondering why it’s not a full year.
Hey, we’ve just recently purchased the Nanit from wall mount and installed it yesterday. Last night, I realised the camera feels hot to touch. When I unclipped from the wall mount, both the camera and the back of the camera that has the connections on it felt very hot. is this normal? Should I be worried? thanks
Camera does not turn on… I have 3 cameras one of which worked for about a month and then would not turn on. I submitted a support request but never got a confirmation or heard back from anyone. Life got busy and I stowed the camera. We recently moved and I found the camera again, and hoping Nanit customer service will help…
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Ask Nanit Lab's Maristella Lucchini, PhD Anything about getting back to routine in the New Year! For many of us, our routines got out of whack over the holidays. Maristella is here to help! We invite you to share your routine + sleep questions or concerns (feel free to share your Nanit captured data too!) so Maristella can…
