I already tried many times plug and unplug to electricity, I don’t see any lights any more. Device looks like dead. This happens after a firmware update, everything was working fine until 1h ago.
For some reason our camera is suddenly disconnecting from the internet now. We have had it for 3 years and never had issues until the past 3 days. But now it is only pairing and recording sporadically. It will be on for 5 minutes, disconnect for 20, back on for 10, back off. Almost like it’s losing power off and on. But…
within the last week or so my sleep status on my camera is not working properly. It most often thinks my baby fell asleep at incorrect times, when reviewing the clip associated the baby is still moving around, eyes open. I’ve reported it incorrect each time but is there anything else I can do to correct this issue? Is…
@NanitJessica please delete baby profile “delete” from my app. I can’t believe I cannot do this in my app.
Hi, I've been using the Nanit Pro for the last year with no issues with my Wi-Fi network. About 3 weeks ago, I started getting very choppy video on a work call (using Teams), lag, etc. This also happened with other video calling apps like Facetime and WhatsApp. I did some troubleshooting and identified that it was the…
hi! I am heading white noise through the app, but if is dead silent in the baby’s room. Why is this the case? It’s very distracting and I don’t understand where this sound is coming from. Please help!
The white noise is no longer working on my monitor, the music icon is highlighted as if it should be working but no sound is coming out. I can also no longer use the microphone to communicate
New Nanit users, this one’s for you! Join our Product, Support + Community teams and learn about the App, Insights, and our favorite features for every age and stage, so you can feel set up for sleep success. In this webinar, we cover: The Nanit ecosystem Nanit Insights Plans Top features for the newborn phase How Nanit…
I recently got an Nanit Camera and an Amazon Fire as a tablet to view the camera. When I try to setup the app it won’t pair as there seems to be some issue with the location based services on the Fire. I have the services switched on but the Fire doesn’t seem to recognize it in the Nanit app? Anyone had similar issues?…
I just purchased Insights Memories during the sale and am trying to activate. I type in my activation code (I’ve tried on mobile and desktop) and it says “Just one more step to start your plan!” And when I click “continue” nothing happens. Been waiting to speak to someone on the costumer support line for almost 20 minutes.…
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