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Nightlight turning on by itself in the middle of the night
This is the third time the nightlight has turned on by itself in the middle of the night. This combined with the 2fa being enforced makes me wonder if there was a known security hole somewhere
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Incorrect data/sleep time/dashboard
Is anyone else having difficulty with the app recording accurately? From the beginning- Almost every night- we have a ridiculous amount of time being reported as “awake” when our baby isn’t even moving. I try to report the inaccuracies but it’s getting old fast. I have also had a few nights this month that reported “not…
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Nanit Pro (2021) does not turn on
Dear Support, On july 26th I bought a Nanit Pro Smart Baby Monitor & Floor stand using BigAppleBuddy. We bought the Travel pack a few months later. The travel stand was faulty from the start, because the USB-C connection was not stable. The casing of the USB-C fell off after a few uses. The connection did still work and we…
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Mislabeled activities
Anyone else notice that taking the baby out of bed has been labeled as the baby "fell asleep" in activities? How do I report this bug?
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Red lights come on when plugged in but reset button not working and does nothing
Hello, I have seen several support threads on the topic but still see no solution. We have the same issue: the camera is not working, we hear a click when plugging it or when pressing the wifi button. Reset steps don’t do anything. none of the steps we could find online helped. We tried to call the support several times…
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Does anyone else’s camera lag and only update 30 minutes to an hour after an action takes place?
I got a new camera from a friend who just never used it or opened it and it lags about 4 seconds and doesn’t update when baby falls asleep/ wakes up/ etc until long after it happens.. is this normal or no?
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Feature request - easy access to night vision
Our top feature that we use is turning night vision on and off, and it would be nice if it wasn't so buried in the settings. With a toddler wanting independence, it's nice to turn the red light off most of the time, then turn it on quickly for a minute to check on her before going to sleep, or when she cries in the night.…
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Wifi connectivity question
Hi, we have been trying to set up our Nanit for a while but have been unsuccessful. We are only able to use a Wi-Fi which is does not have a password and therefore the set up screens on our personal devices do not allow us to progress beyond the Wi-Fi pairing page as there is no option for your Wi-Fi to not have a…
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how to change video history speed
Hi i have the nanit plus and im using iphone 14 , i want to change the speed of the video history to normal because all the recorded videos on faster speed than normal
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Timed audio mute ??
Is there or is it possible to add a timed mute of the audio in the app? My husband and I switch on and off during the night and I find I have to keep the audio on all night even when it’s not my shift so I will hear our baby when it is which then means I have more disturbed sleep. It would be great if I could mute the…
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Temperature
The temperature is not showing up on our brand new camera. I tried restarting everything and still doesn’t work. Please help.
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After App update 3.9.17, sound/audio no longer works on app
Since my Nanit app updated last night to version 3.9.17, there’s no sound coming through to the app. I have turned off my phone, closed the app multiple times and yes I have the sound on - selected as Background Audio. Please advise ASAP, as this is kind of an important feature.
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📣 View the live stream on your M1 Mac!
Did you know you can view your Nanit live stream on an M1 Mac!? 🤯 If you have an Apple Computer with an M1 chip, you have the option to download the Nanit App! Check out the list of applicable computers here: Mac computers with Apple Silicon. To install the Nanit app on your M1 Mac, navigate to and download the Nanit app…
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Dissatisfied, input?
I used the Nanit for the first time last night. Had to reluctantly switch from the Lumi because it’s discontinued. The picture was absolutely horrible and I could not see my daughter nearly as well as with the Lumi. It also said it detected movement in her crib while she was in my arms breastfeeding across the room. The…
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FEATURE REQUEST: White noise reduction
it would be great if the Nanit could remove background white noise. We use a Hatch and the background noise is quite loud and the sound cuts out occasionally which causes disruption in sleep.
