hello, I purchased the Insights Memories plan, but over a week ago the app stopped providing the insights, recordings, activity, everything additional the plan covers, etc. How do I reconnect this? My purchase shows that it is active until May 2026 still so I do not need to repurchase it, but that is the only option when I…
I’m unable to log back in to Nanit app after I purchased additional subscription. I’ve tried removing an app and connecting to different Wi-Fi and restarting my 1gig router but I still have an issue.
Hello! We are staying at a hotel for a month and I have been trying to get my Nanit Pro monitor to connect to the wifi so I can use it. I have had no luck! I understand that the wifi needs to be password protected for the safety of our little ones, so I purchased a wifi extender where I can set a password. I have tried…
my background audio keeps cutting out. I have tried rebooting nanit, the app and restarting my phone but it’s made no difference. Please help
hi, i need the mac number
The sound quality of the Nanit on the Amazon echo is horrible currently. You cannot even let it play without it sounding like nails on a chalkboard. Please advise if this is going to get fixed or if there is a fix.
Hi, I’m having trouble finding the very top hinge piece replacement part as shown in the attached picture. What is available on the official Nanit site are only the short and long structures of the floor stand. Would someone be able to help find a replacement? Doesn’t seem practical to spend a few hundred bucks for a brand…
My Nanit Pro, Wall Mount, will not power on with the wall cord provided. I have tested multiple known working outlets and the night light on top of the device will not turn on. I have reseated the Nanit a few times and no change. I took a spare USB-C cable and outlet and plugged it in and it came online immediately. I…
Hi, I am trying to use Nanit camera for my second baby but want to retain all of the data that I have collected of my first child. I have an active subscription for my first child. How do I create a second profile for my newborn to use with my existing nanit? How do I also ensure I don’t loose any data (growth and…
Hi, I've been using the Nanit Pro for two weeks now, and I've noticed that the "Went to Bed" time under Insights keeps getting updated throughout the night. For example, if I pick up my baby for a feed and put her back down, the bedtime sometimes gets overwritten—even though this doesn’t happen consistently. Most nights,…
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