within the last week or so my sleep status on my camera is not working properly. It most often thinks my baby fell asleep at incorrect times, when reviewing the clip associated the baby is still moving around, eyes open. I’ve reported it incorrect each time but is there anything else I can do to correct this issue? Is…
@NanitJessica please delete baby profile “delete” from my app. I can’t believe I cannot do this in my app.
Hi, I've been using the Nanit Pro for the last year with no issues with my Wi-Fi network. About 3 weeks ago, I started getting very choppy video on a work call (using Teams), lag, etc. This also happened with other video calling apps like Facetime and WhatsApp. I did some troubleshooting and identified that it was the…
hi! I am heading white noise through the app, but if is dead silent in the baby’s room. Why is this the case? It’s very distracting and I don’t understand where this sound is coming from. Please help!
The white noise is no longer working on my monitor, the music icon is highlighted as if it should be working but no sound is coming out. I can also no longer use the microphone to communicate
New Nanit users, this one’s for you! Join our Product, Support + Community teams and learn about the App, Insights, and our favorite features for every age and stage, so you can feel set up for sleep success. In this webinar, we cover: The Nanit ecosystem Nanit Insights Plans Top features for the newborn phase How Nanit…
I recently got an Nanit Camera and an Amazon Fire as a tablet to view the camera. When I try to setup the app it won’t pair as there seems to be some issue with the location based services on the Fire. I have the services switched on but the Fire doesn’t seem to recognize it in the Nanit app? Anyone had similar issues?…
I just purchased Insights Memories during the sale and am trying to activate. I type in my activation code (I’ve tried on mobile and desktop) and it says “Just one more step to start your plan!” And when I click “continue” nothing happens. Been waiting to speak to someone on the costumer support line for almost 20 minutes.…
I own two Nanit pro cameras. One for the nursery and one for the bassinet in our bedroom. I've followed the instructions on adding a camera to an existing account and it creates a new account every single time and then wants me to subscribe to Nanit Insights again. I don't need two Nanit Insights accounts. I only need one…
We move the camera between the wall mount and flex mount between day and night - I assumed I could only get the detailed activity reports (detailed: “Caregiver is helping baby” vs non detailed: “Motion Detected”) when on the wall mount. But the other day, I received detailed activity reports and a Night Summary from the…
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