If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Activation Code Page Not Working
Hello, I received a notification that my free Insights plan was expiring today so I purchased a new plan from the Nanit website. I am getting stuck on the activation page and tried refreshing/ logging out and retrying the code etc. I also tried to cancel my existing plan and I am still running into the same issue. Please help!