Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Unable to activate "Activation Code"
Purchased a plan earlier today during the Black Friday sale.
When attempting to activate the code provided the "Continue" button on the screen stating "We've got your code… Just one more step to start your plan!" does not work, or if I'm successful somehow in making it past this screen to verify payment options, the "Start Your Plan" button does not work.