Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Sleep analytics
I’ve been trying to figure out why I don’t get the sleep analytics, followed the help area in the app and everything seems to be right, the only thing I can’t do is set up a parent pick up zone, but it says my crib positioning is correct, so I’m very frustrated as I just paid for the subscription and