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Sound not working
Our Nanit pro sound isn’t working. I double checked sound settings, reset the camera and tried on different devices (iPad, phone, etc.) we’ve had this for a year and this is the first time we’ve had an issue with it.
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Camera disconnects when the lights turn off in the room
Camera works when the lights are on but as soon as we turn the lights off in the room the camera begins audibly clicking off and on and says it is disconnected. It then prompts us to troubleshoot our connection issues in the app. We have updated and reset the camera, app, phones, internet, etc… and the problem persists.…
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Reset nanit camera
need to reset the camera to a different user
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Audio not working
Hi - The audio stopped working on our Nanit following g the latest software update
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2 cameras 1 kid?
We started a Nanit Plus, then upgraded to a Nanit Pro. We have a floor stand at the crib in the nursery and a multi stand we could put by a pack & play at his grandparents' house for naps. Is there a way to use both cameras under one baby's profile, or am I better off selling the Nanit Plus? We probably won't remember to…
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White noise
more often than not I am unable to control the white noise in the app and have to turn the Nanit off at the plug ( sometimes more than once ) to get control back in the app. How can I resolve this?
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White noise turning off
The white noise has turned off 3 times in the last 2 hours. It disrupts my 7 month old's sleep. Is there a solution other than resetting?
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Why won’t my basic insights subscription work?
I’ve been double charged for the basic insights subscription and it can’t be activated on my Nanit. Has anyone else had this issue? I’ve reached out to company support and haven’t had a response.
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Red light at night
Are the red dots supposed to be on all night long even when the app has been closed? And I mean swiping up completely closing the app, not having the app on in the background.
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Can you use livestream option camping with no internet or wifi?
Just purchased nanit pro. Haven’t received it yet. Husband just thought of this after purchase and I cannot find a straight answer anywhere. We go camping several times a year we always have hydro access but no internet or wifi. My question is can you use at minimum the live stream option without internet or wifi access?…
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New update
Since the update my sound is no longer working
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Nanit is sending sound notifications but no sounds??
The past 2 nights my app has alerted me of sounds every hour or so overnight but when I replay the video, there's no sound. Sensitivity is on the lower end... why is this happening? Our camera has also disconnected twice in the last 4 days and we've had to unplug and plug back in... not sure if they are related.
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Anyone else not able to get a connection to their camera?
We have been going on days now where our camera is not working at all. We finally got it to show up today after numerous resets of the router, the nanit itself, etc, but it worked for about 20 minutes. We love the nanit but have had so many issues with it not working. For how much you pay for these things you'd think…
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Red IR lights come on when plugged in but the button doesn't do anything
This is the title to an original thread that was closed in July. I am having the exact same problem and have tried ALL the posted solutions. Nothing has worked and both of our cameras encountered the exact issue at the exact same time. This started yesterday August 30th over night. They were both working fine when we put…
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App randomly connecting microphone and taking photos?
My app appears to be randomly making the photo noise without any human interaction in the middle of the night. Very disturbing. (FYI It is not the switching from night to daylight, that is a different sound) It is also attempting to connect the microphone every now and then by itself popping up with the ‘hold to speak’…
