Nanit pro motion notifications outside of motion area

Hi,

I have a nanit pro and I keep getting notifications for movement outside of the set motion area. I have turned the motion alerts sensitivity down to less but I am still getting excess notifications. I have attached screenshots of the motion area and when our cat triggered a motion alert when walking past the cot (excuse the mess, just using these as an example!).

The firmware and app are all up to date.

Thanks


Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hey @rmillington1983,

    Thanks for sharing screenshots and providing specific details with what troubleshooting steps you have tried with the issue you're experiencing.

    I've created a case for the support team to assist you further with this. I've provided all the screenshots and details to them so they should be reviewing your case and getting back to you through your case as soon as they can!