-
App Features Unavailable Suddenly - Malfunction
Some of the features are suddenly not available on my app. I am not able to access the event list/video history, all settings. And I’m not getting the message “child woke up 25 mins ago”, etc. My husband’s app is working correctly and as normal. Yes, I have restarted my app and phone. Please help!!!
-
Nature sound issues
Has anyone been having trouble with volume control with their nature sounds? I was changing my daughter when the nanit went silent - but the camera was still on- the. The wave sound came back with a vengeance. It is at max and no matter what I do I can’t change it. I have tried changing the volume on both my iPad and phone…
-
Night Vision Quit Working
Has anyone had an issue with the night vision on the nanit plus? If there is light in the room, the camera still works. The red IR lights come on when it's dark, but the video feed is dark and blurry. Haven't had an issue for the 3 months we've been using the camera and this happened tonight.
-
Why does Nanit customer service suck so bad?
Anyone else experience terrible customer service? I actually want to throw all of the products in the trash—that’s how awful they have been to deal with.
-
2 questions. Help with app
how do I change the “bedtime” on the nanit app? & Why is the temperature and humidity rarely being displayed? I read online the connection between camera & stand wasn’t good and was causing that so I reconnected it and it was good for about 4 days now it’s back to not registering.
-
How do I make notifications loud on my phone?
currently these are only appearing as silent. my phone isn’t on silent and all my settings are set for notifications to be loud. Thanks!
-
Microphone and nature sounds stopped working on Nanit Pro. Please assist!!
Microphone and nature sounds stopped working on Nanit Pro. Please assist!!
-
Customer service not responding
Anyone know what is going on with their customer service? I've had a ticket open for a long time, decided to call them today multiple times and no answer.
-
Nanit pro power issue
I have a brand new pro receiving no power; have tried power cycling, multiple stands and multiple outlets. Support phone line is not allowing callers - could you please advise? Thanks
-
I am not getting temperature and humidity reading at all
I am not getting temperature and humidity reading at all. Tried to unplug for 5 min it did not help
-
2 services are not available and is not for free
We loved the camera, wr bought, we have bering watching the videos during the night to see her behavior when we are sleeping. We bought the sleep sac because offered for free. Now these 2 services are not available, is not for free, besides that is absolute absurd and we feel that you want to get every single penny from…
-
Movement map is way off
Nanit Pro App version: 3.9.17 (545) Camera firmware version: 6.17.506 The movement map is way off, I've uploaded some screenshots of the clips, from several days. It's never generated a correct movement map.
-
Night vision not working
The night vision is not working no matter what I do. The night mode is ON, the red lights are illuminated. The wall mount is measured correctly for installation. The bandwidth is fine and it shows that the the connection is high and 5Ghz. I’ve tried selecting the different bandwidths the Marta uses via the app, doesn’t…
-
Screen split
I have twins! How do I split the screen?
-
Temperature not reading
It Has been going on for awhile. Nanit just stop having the room temperature and Moisture %. I have unplugged. Re-download the app and no luck. Can anyone help? I loved having this Feature so I can adjust to my child’s room
