Hi The videos in the event list disappear. Why ? I can see all the events in the video history. I am able to see the videos in the event list shortly after it's being recorded, but they will disappear later on during the day. For example, in the first picture you can see they're events detected around 3-4 O'Clock AM. In…
I'm so beyond mad at this app and camera. This has happened multiple times and it's beyond hard to try and get baby to go back to sleep. This needs to be fixed immediately as I am now scared to use this feature. The white noise function we use every day for naps and night time it helps my baby sleep until recently it…
Last month, I purchased the Nanit Pro Camera, Wall Mount, and accessories on the recommendation of several friends, all of whom said they received a 1-year free trial of the Nanit Insights: Sleep Plan. I did check that an "introductory plan" was still referenced on the website (under the "Subscription" tab) before…
Hi there, We bought our Nanit Flex Stand in August of 2023 and have a one year subscription to Insights Premium. However, this week we are no longer receiving information about when our baby wakes/falls asleep, when she was last attended to, etc. We have checked the crib positioning and the app says it’s fine. We have also…
My night summaries often shows wrong videos for the events. The clips are usually from earlier events on the same night, because of that is very difficult to understand the summary because the events and videos don’t match. ex: The event says the baby woke up at the correct time, but the clip is the baby being removed on…
More littles, more to see in one centralized screen! With the latest iOS app version (3.12.2), now you can see new data right from Split Screen: Monitor Temp + Humidity View your sleep status and welcome message We are constantly evolving the Nanit App and will share future updates to the iOS Split Screen experience on…
I bought a 2nd hand Nanit Plus camera and wall mount. I already have a Nanit Plus camera and the cheapest insights plan paired with my Nanit account so this would be a 2nd camera I want to add. I'm using the latest iPhone with Nanit app and attempingm to pair the new camera. When I plug in the Nanit camera to my powered…
Hello! I have had my Nanit camera for almost a year now and I have always been able to see when my son woke up, fell asleep, and thr general sleep insights without paying for a membership. Now it won’t show me anything without paying. Can you help?
Sleep, scheduled. Community members joined our pre-launch app talk to meet Predictive Pairing, our upcoming feature that links your Pro Camera insights to Sound + Light to trigger customized smart sleep controls and routines: OK to Wake, our first predictive routine that supports sleep success by building independence…
It’s on 6.18.508 but nowhere can I update the firmware. On one iPad if the sound is on the videos get very laggy. No issue on any other device.
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