We have a nanit pro and have used it since our son was born 18 months ago. Occasionally it stops streaming and we just turn it off and on or turn our Internet off and it's back. This time on Wednesday 6th at exactly midnight the camera went off. It has been completely dead ever since. As though no power is going to it at…
Need MAC address for Nanit, thank you.
hello, one of my 2 nanits is not connecting. Similar to the linked question. I connect it to power and it makes the click and I see the infrared lights come on but they turn off after a few seconds and it’s nonresponsive after that. I tried to reset the camera but the button on the bottom does not do anything regardless of…
To whom it may concern, My camera’s WiFi / reset button is stuck and I’m not able to use the camera. Can you please help with this issue? Thank you for your assistance. Natalia Ceballos
hello, I purchased the Insights Memories plan, but over a week ago the app stopped providing the insights, recordings, activity, everything additional the plan covers, etc. How do I reconnect this? My purchase shows that it is active until May 2026 still so I do not need to repurchase it, but that is the only option when I…
The white noise volume suddenly dropped and is too queit on my daughters nanit. It was totally fine for over two years.I have two and the other one is at least double the volume. I've power cycled, reinstalled the app, and using other devices makes. Please help, thank you.
I’m unable to log back in to Nanit app after I purchased additional subscription. I’ve tried removing an app and connecting to different Wi-Fi and restarting my 1gig router but I still have an issue.
Hello! We are staying at a hotel for a month and I have been trying to get my Nanit Pro monitor to connect to the wifi so I can use it. I have had no luck! I understand that the wifi needs to be password protected for the safety of our little ones, so I purchased a wifi extender where I can set a password. I have tried…
my background audio keeps cutting out. I have tried rebooting nanit, the app and restarting my phone but it’s made no difference. Please help
Hi there, how do I save/download video with audio using the latest Nanit? Previous versions allowed direct download of the videos through the Share feature, seems like that’s no longer available.. Please help. Screen recording doesn’t work since there’s no audio. Also can I speed up the video history so I can quickly watch…
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