-
Cancel and refund insights?
Hi - I was auto-billed today for Insights for my child. I meant to cancel this as she will be nearing two and we no longer need it. Is it possible to get a refund on this? Thanks
-
No weekly nap data
My Nanit does a good job tracking daily naps in the dashboard under the day tab but when I switch to the week tab it has no data about the naps. And the month tab doesn't show anything but an error.
-
Nanit camera on all day
Do you leave yours on all day or turn off? Does it matter? ive also been noticing my sound while watching or listening on my phone goes in and out because I hear the white noise and it's so annoying
-
Why does the sound blast at full volume randomly?
Where to begin…so many issues with our Nanit. I want to love it, but we have had lots of trouble. Most recent issue is the sound machine randomly blasting at full volume. I can’t turn it down because the app is either not working (stuck on “loading” screen) or when I decrease the volume it doesn’t change. The only way to…
-
Multi-Stand Travel Mount Plug Requirements?
I can’t seem to find the answer so hopefully someone can help me on here. If I purchase a multi-stand travel mount, does that mean I need to unmount and unplug my Nanit Pro monitor off the wall to use the cord to plug it in for the travel mount to work? Just seems like a lot of work since I’ve used the cord cover mounts…
-
Listening to audio from other apps while using Nanit Android App 3.5.11.0
Hi, everyone, looking for some help with sound in the Nanit App! I like to keep an eye on baby via the Nanit app while I listen to podcasts. I would just mute the audio in the Nanit app and could listen to the audio from my podcast app while watching the live Nanit stream. However, for the last week or so, I am unable to…
-
How to set up Nanit without starting insights subscription
Hello, I just had my baby but I do not want to start the insights subscription yet. I would just like to use the camera. However when I tried to set up the camera in the app, it tells me I have to pair it but that will start my subscription. How can I use just the camera until I’m ready to live the baby in her room? thanks!
-
Background sounds
Back ground sound no longer working since update. Please fix
-
I dropped my Nanit camera and In need of replacement camera. Do we have to pay full price?
I Dropped my Nanit camera and we just moved into a new place. As we were trying to set it up my husband noticed that the wifi button no longer clicks and if you shake the camera you hear rattling. Is there a way to get a replacement camera at a discounted price since we have been members since 2021? Also, we have baby #2…
-
Video history not available for one of my cameras
Hello, I have 2 cameras (one for each of my children). Today, it looks like none of the videos from video history are showing for one of them. I tried to power cycle, reinstalled the app, etc but no success. Can somebody help? Thank you
-
How do I fix this?
how do I fix this?
-
Sound
the Background audio is not working from my Nanit. It appears that this has been an issue lately. I have tried the trouble shooting tips from the other posts including turning off/on, unplugging router and Nanit, power cycle, delete app and reinstall. Has a solution been determined? thanks
-
Samsung Tablet has event for "Switched to flex stand" but event doesn't appear on my iPhone
I have the Nanit app on my iPhone and on a Samsung tablet for my nanny to use. On the Samsung tablet you can see an event for when I move the cam from the wall mount above her crib (naps) to the flex stand looking at her bassinet (night sleep). The event says "switched to flex stand". My iPhone doesn't have these types of…
-
Nanit Insights Not Working
I’ve made sure to update the hardware of my Nanit Pro, however I’m not receiving Nanit Insights like I’m supposed to be for free with purchase of Nanit Pro. My baby sleeps more than 5 hours in bed, yet the only insights I receive are the time he went to bed, the time he woke up, and how many visits were made. I have…
-
Speaker on both wall mount and flex stand isn't working
Hello, My camera and app work just fine, but I can't use the music or voice/microphone features on either my wall mount or my flex stand. When I first bought the camera it was working just fine, a while back it started to work on some days and not on others. We were told to wait for an app update but nothing happened…
