Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Camera & App
Discussion List
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No audio for weeks…
I have had no audio on an iPhone 14 Pro with my Nanit for weeks. It did an update in mid December and hasn’t worked since. I have powered it off several times by unplugging. I have logged out of the app. I have deleted and reinstalled the app (and all data). Nothing is working. From the posts I have seen this seems to be a…
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Nanit Wobbly in Base
Does anyone have issues with the Nanit in the base? It’s so wobbly and unstable. If I move it, it will fall off! I cannot get to feel secure. I can’t get the temperature or humidity to show anymore either. Any insight?
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How do I know when baby cries?
Brand new Nanit Pro owner- first time using a monitor with an app.. how do I hear baby in the night? Do I leave the app open? That seems silly…
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App icon
Can we remove the Santa hat icon from Nanit? I was disappointed to see this forced upon us for the holiday season - many people do not celebrate Christmas and forcing your app to include the Santa hat seemed a bit too much. At least the option to remove would have been nice. Since it’s now after holidays, can you please…
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How do I save or download videos with sound?
Hi there, how do I save/download video with audio using the latest Nanit? Previous versions allowed direct download of the videos through the Share feature, seems like that’s no longer available.. Please help. Screen recording doesn’t work since there’s no audio. Also can I speed up the video history so I can quickly watch…
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No audio after months of working great
Hello! I have a nanit pro and have noticed that the last couple days we haven’t been able to get audio. No background, and none when we are in the app. Have reset the camera and reset the app. It is also doing it on my husbands, so I know it’s not my phone. Please help!
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Cannot reconnect my nanit to wifi
hi, i have had my nanit for almost 3 years but last week it lost connextion to the wifi and I can no longer troubleshoot it. I restarted my home router, then restarted the camera and still there is no flashing light coming up. When i press the button, nothing happens and the camera does not even try to connect. Please help…
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Remove/delete camera from app
I had a Nanit camera a few years back and returned it. Just purchased two new ones and I have an old account for one of my kids still liked on my app and I want it removed. I already detached the camera from my account and I just don’t want to see it now (highlighted account in picture)
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Insight subscription
Hello, i only started using the insight subscription today but says it expires in November. That doesn’t make sense as it’s supposed to be a year long subscription. I didn’t use the subscription right away since my baby was in his bassinet next to me. Now that he’s in his own crib I am using insight to track his sleeping…
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Multi screen on iPad
I could have sworn that when multi screen came out I could see four cameras on one iPad screen, but now I can’t seem to get these views. Can you please make this a feature or instruct me on how to do it? I have a lot of kids and it’s important to see all four one on screen.
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Any workaround for the multistand for sleep analytics? The floor stand is to high for the cot i have
Any workaround for the multistand for sleep analytics? The floor stand is to high for the cot i have
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WiFi button stuck & no power
Nanit will not power when plugged in and WiFi button stuck cannot press in. This thing is less then 2 year old, what a pos for the price.
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Nanit summary incorrect
has anyone experienced incorrect data? Baby now sleeps on their stomach and I’m noticing the Nanit says they are “waking up” or when it’s morning we are removing them from the crib while sleeping, which is all incorrect. Advice or help?
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Broken Nanit
While on vacation, I accidentally dropped our Nanit camera on a tile floor and it no longer works. Unfortunately we had a rather quick pickup need and the camera slipped right off the mobile stand! Do you have a replacement program for current owners? It was clearly my fault as a flustered mom but I thought I would ask…
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Basic subscription or position issue?
My nanit isn't detecting when I go get my baby out of his crib. Well it will say motion detected and but still indicate that he is sleeping even hours after he has gotten up. This problem started when turned his crib into a floor bed, it seems the crib area isn't correct but when I try to adjust it with crib area/parent…
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…