Cant Update Firmware

My camera has a firmware update avaliable but it's not letting me update it. When clicking update firmware it highlights like I've selected it but nothing happens. See attached video.

I have tried to restart the camera, unplugged it, disconnected the camera from the flex stand, attempted to reconnect the wifi but that isn't even working. When clicking the button on the side of the camera the light on top never turns on. I have tried holding the button as well as clicking once.