Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit multi stand says “baby is moving” while she isn’t, how do I fix this?

i am losing sleep seeing that my Nanit is registering that my baby is moving while she isn’t because I assume that it interrupts her breathing monitor and won’t alert me accurately if she stops breathing. How do I fix this

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