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NANIT’s Time Error, Time Issue, Time Stamp Wrong
We have a really frustrating issue where Nanit’s time stamps are very incorrect, which causes us to not be able to accurate track how long our baby has been asleep, or what are the real times of sleep/wake ups. Thus all our sleep diagnostics are off too. For example, in this photo, it says “my bed was attended 4hrs and 21…
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No weekly nap data
My Nanit does a good job tracking daily naps in the dashboard under the day tab but when I switch to the week tab it has no data about the naps. And the month tab doesn't show anything but an error.
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Month milestone missing, 8 months old
Hi Nanit support team, for some reason my baby's 8 month milestone photo is not appearing. She turned 8 months last week, I tried forcing shutting down, also all devices in the house, everything! Can someone please resolve this for me. Really bugs me as I add a lovely photo each month
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Nanit Tracking Night Sleep as a Nap
Our Nanit has been tracking night time sleep as a nap. He usually wakes up between 4-5 to have a bottle then goes back to sleep. Put him back to sleep around 5 AM this morning and he woke up at 9. The Nanit counted it as a 4 hour nap. My “out of bed” time is set 8 am - 10 am. This is the 3 or 4th time this has happened and…
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It is not showing when the baby fell asleep / wakes up
I have tried all trouble shooting activity and it isn’t updating when the baby falls asleep and when she wakes up?
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Not recording activity
the camera stopped recording activities such as baby’s sleep and day naps. Says the baby is away while she is sleeping. This has been happening for a few days now. We reset the camera but it didn’t fix anything.
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Activity and Dashboard not showing
Yesterday, all my features stopped working. I can no longer see my daughter's activity, dashboard etc. I can only see the live camera, however when my husband logs in, he still has full access to everything and the app is working as normal. I tried logging out and logging back in, made sure all the updates were completed…
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Night summary with wrong videos for the events
My night summaries often shows wrong videos for the events. The clips are usually from earlier events on the same night, because of that is very difficult to understand the summary because the events and videos don’t match. ex: The event says the baby woke up at the correct time, but the clip is the baby being removed on…
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No daily summary
Hello, I have an issue with my Nanit Pro camera, a few days ago I noticed that I don’t have any summary in my Dashboard tab. The message there is: “Not enough data to show night/day summary”. But the breathing feature is working and everything else. I have the latest version for the app and the camera firmware. What…
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My night and day even keep showing No events since May 30.
hi there, My app has not show any advantage since May 30th. I have been busy and didn't really pay attention till 2weeks agago. I have Insights premium so I don't understand what is going on or what went wrong. Can we please resolve this as I am not getting what I paid for. Please let me know what to do because I just…
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Nanit suddenly counting night hours as daytime sleep
2 nights ago I noticed the sleep info was off. I then noticed it had taken the 8 to 1q1 sleeptime as daytime and therefore broken up the night and it seems like baby slept less. It did it again last night. My settings havent changed, I am not in a different time zone. Not sure what to do to fix this. Appreciate any insight.
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Dashboard - Longest Stretch Data
I recently updated my Nanit app and I no longer see baby’s longest stretch when I look at the dashboard stats. Has this amazing feature been removed or is it user error and it’s in a different location?
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Advanced Sleep Analytics Not Working
I changed my daughters bedtime on the nanit app from 7-9 to 6-8, and i lost all the advanced sleep analytics from the day i changed it onward, does anyone know why? Thanks!
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Stops giving us Insights - have wall mount
I have a wall mount and after updating the app recently, it has stopping giving us insights. It is giving me a message about a “flex stand” but I do not have one, never have. Have been using the same camera and wall mount for 5 years. Is there a bug with the most recent app update??
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Not tracking day time sleep
Good day, Recently my Nanit Pro has not been tracking day time sleep anymore, it is tracking night time sleep and then at nap times it wil say 'fell asleep 13 hours ago'. The daytime nap also does not appear on the dashboard… Is there something I can do to rectify this, please help as this is really frustrating. Many thanks