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Nanit suddenly counting night hours as daytime sleep
2 nights ago I noticed the sleep info was off. I then noticed it had taken the 8 to 1q1 sleeptime as daytime and therefore broken up the night and it seems like baby slept less. It did it again last night. My settings havent changed, I am not in a different time zone. Not sure what to do to fix this. Appreciate any insight.
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NANIT’s Time Error, Time Issue, Time Stamp Wrong
We have a really frustrating issue where Nanit’s time stamps are very incorrect, which causes us to not be able to accurate track how long our baby has been asleep, or what are the real times of sleep/wake ups. Thus all our sleep diagnostics are off too. For example, in this photo, it says “my bed was attended 4hrs and 21…
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It is not showing when the baby fell asleep / wakes up
I have tried all trouble shooting activity and it isn’t updating when the baby falls asleep and when she wakes up?
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Not recording activity
the camera stopped recording activities such as baby’s sleep and day naps. Says the baby is away while she is sleeping. This has been happening for a few days now. We reset the camera but it didn’t fix anything.
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Dashboard - Longest Stretch Data
I recently updated my Nanit app and I no longer see baby’s longest stretch when I look at the dashboard stats. Has this amazing feature been removed or is it user error and it’s in a different location?
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Advanced Sleep Analytics Not Working
I changed my daughters bedtime on the nanit app from 7-9 to 6-8, and i lost all the advanced sleep analytics from the day i changed it onward, does anyone know why? Thanks!
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Night summary with wrong videos for the events
My night summaries often shows wrong videos for the events. The clips are usually from earlier events on the same night, because of that is very difficult to understand the summary because the events and videos don’t match. ex: The event says the baby woke up at the correct time, but the clip is the baby being removed on…
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Stops giving us Insights - have wall mount
I have a wall mount and after updating the app recently, it has stopping giving us insights. It is giving me a message about a “flex stand” but I do not have one, never have. Have been using the same camera and wall mount for 5 years. Is there a bug with the most recent app update??
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Nanit feature not working
Hello, I have recently purchased Nanit Pro Camera with Flex Stand. The first impressions are good except that a major feature does not work. When opening dashboard on the mobile app, it says that it is not available with multi stand. I do not understand why it cannot show the sleep tracking from the flex stand when even…
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Month milestone missing, 8 months old
Hi Nanit support team, for some reason my baby's 8 month milestone photo is not appearing. She turned 8 months last week, I tried forcing shutting down, also all devices in the house, everything! Can someone please resolve this for me. Really bugs me as I add a lovely photo each month
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Not tracking day time sleep
Good day, Recently my Nanit Pro has not been tracking day time sleep anymore, it is tracking night time sleep and then at nap times it wil say 'fell asleep 13 hours ago'. The daytime nap also does not appear on the dashboard… Is there something I can do to rectify this, please help as this is really frustrating. Many thanks
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Unable to edit dashboard
I’m trying to update the “went to bed” time and do not see the three dots on the upper right corner. Why am I able to update some nights and not others (some nights have the three dots in the corner and others do not)?
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2 days of video history - activation point
Hi there At what point does the 2 days of video history unlock ? Eg if I subscribe at 8am today do I get to see 2 days of video history from 48h ago? Or do I just get to see 2 days of video history from 8am today onwards? The advertising prompting me to sign up tells me I can unlock 2 days of prior video history when I…
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Camera is not recording insights
Hi! I just resigned up for insights and the camera isn’t recording activity. I purchased the upgrade through the app and it’s been a full night and day where no activity is being recorded. Also it definitely went thru because I don’t have the option to upgrade anymore. I’ve tried unplugging, reinstalling the app, etc. I…
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Not recording correct bedtime
This is my millionth issue with this product and I've only had it for 4 months. It has recorded the bed time incorrectly for the last three nights. I want a complete replacement camera at this point. I spend more time trying to deal with issues that come up with this thing than I've had it actually be of use to me. I'm on…