Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Night summary with wrong videos for the events

edited January 2023 in Camera + App 48 comments

My night summaries often shows wrong videos for the events.

The clips are usually from earlier events on the same night, because of that is very difficult to understand the summary because the events and videos don’t match.

ex: The event says the baby woke up at the correct time, but the clip is the baby being removed on the crib. The next event says the baby was attended by a care giver but the video only shows her moving.

Join the conversation!

Sign In

To view full details, sign in.

Register

Don't have an account? Click here to get started!