If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Pro camera with floor stand, camera not tight to stand
We’ve recently come across an issue with the wall stand for our Nanit. It is affixed to the wall, but our daughter is now tall enough to touch the stand from her crib. That small amount of vibration is enough to make the camera lose connection. Not a problem to unplug and plug back in, but I have noticed of