Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit on Flex stand issue - attaching loosely

edited February 20 in Camera + App 39 comments

Hi, just wanted to check with you. We recently got Nanit baby monitor set and when i Attach it yo flex stand it only attaches to it very losely i.e if you tilt it forward by more than 45 degrees it just falls off. Is this correct or did we receive faulty unit? Thank you? Also are the attachemtbs same

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