We have both versions of the nanit for our kids and we have no issues with the older version in our sons room but with the new version in our daughters room we’ve noticed 2 things; 1. We can barely hear the white noise on our daughters where with our sons we hear it loud and clear and 2. When she makes a noise or cries it…
hi I need help trying to delete my baby profile on my app it’s so frustrating it won’t let me
hi I need to delete profile Ocean basic. Also from the page where camera is at why can’t I switch to different profile
On Wednesday, February 7th between 10am-12pm EST, we will be conducting scheduled maintenance to the Nanit network. You will be able to see your baby’s livestream during the maintenance window and receive notifications. During this timeframe, you may briefly be unable to perform the following actions in the Nanit App:…
I unplugged nanit pro camera to plug into travel stand and now it will not power back on. Wi-Fi network is working, camera lights are not or turning on. I’ve done all the reset as advised for troubleshooting and tried plugging into usb-c. Please can you help with next steps ?
I have no sound coming from my app. I updated the app yesterday and it is now not working. I have tried deleting and reinstalling the app. It did not work.
The website's live player bitrate is horribly low. I have the app set to High bandwidth usage but I am guessing this just impacts the local network and not the data being sent to Nanit's servers. The resolution of the stream post Nanit server encoding is 1080 but only ~450kbps!!! This appears to just be an HLS stream with…
My Nanit used to tell us when our baby fell asleep "I fell asleep X minutes ago" but now it just says "Good Evening Mom." Is there a way to turn this feature back on? We don't have premium and never have, it just showed up for us.
the free subscription is not showing up anywhere from me but the camera is set up. Please advise.
been this way for several months and I have opened a ticket before and gotten no response.
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