Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Night time sleep marked as nap. How do I fix this?
Last night was the first time we used the sleep analysis feature of the app. It recorded our babies night time sleep between 8:28 pm - 11:31 pm as a nap. She woke up to take a bottle around 11:31 pm and was put back to bed around 12:30 am. It counted only her sleep 12:30 am onwards as night