Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
My sleep analytics aren’t correct
sleep analytic says my baby is awake when he is not. My baby has been in the crib for over 8 hours and some nights will say he slept for 6 or even 2 hours when he’s been asleep the whole time.