Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit Pro Camera won't power on

in Camera + App 1 comment

Just set up my Nanit pro Camera with floor stand and it will not power on. Straight out of the box. What's the fix for this? Tried several adapters and outlets. No power whatsoever.

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