A few weeks ago, Nanit was made aware of an audio issue affecting a small number of customers (.03%) that occasionally played a distorted and unfamiliar sound through our camera. We escalated this issue immediately to the highest levels of the company given how important our customers’ trust is to Nanit. Since that time,…
I read the blogs and forums and did all the troubleshooting, our camera will not turn on. It will not power on the mounted wall stand or the travel stand.
clearly the baby wasn’t awake the whole night! Please help. I’ve been contacting Nanit and they are offering no help except from constantly restarting the app and camera.
I ordered the nanit from the website along with the memories subscription. I do not know where to find my activation code.
Greetings, for the past month I am noticing if I put Nanit in the background on my IPhone the white noise and any noise from my toddler is not being heard. I am not closing out of the app all the way just putting in the background. I have to go back into the app to even see if she is awake. If I stay in the app I hear all…
My 11 month old is determined to rip the mounted camera off the wall we had it all set up with the covers but he decided he was fascinated with the covers and started ripping them all off the wall with his little fingers and got the cord loose. For now we've moved the bed further away from the wall (much to his…
A few weeks ago I purchased the insights activation code as part of the mother's day sale. However, since my subscription was not up until the end of May I could not set it up (odd design choice by Nanit). Once it did expire I went in to renew it on the website. I went through the 'Already purchased subscription' flow but…
hi there! Is there a way to change the team member names that show up? I don’t go by “mom” and I’d like to change the other team member names as well. Thanks!
This discussion was created from comments split from: Sleep Status Not Available for Viewer Access?.
Hello, I have the nanit pro and we set it up today and on the app it says I have the basic plan, but when I log in not through the app it says I have the insights sleep annual plan. Can someone please explain to me what the difference is or if it’s the same thing ? Also it says my next billing date is in December, but I…
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