Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
White noise cutting out and scaring my baby awake
I'm so beyond mad at this app and camera. This has happened multiple times and it's beyond hard to try and get baby to go back to sleep. This needs to be fixed immediately as I am now scared to use this feature.
The white noise function we use every day for naps and night time it helps my baby sleep until recently it started cutting out for an extended length of time while the app is frozen and I can't do anything on the app until it comes back and it's too late and the white noise comes on full blast and