Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Regarding Nanit Insight
I recently purchased a Nanit Pro Flex camera and had the understanding that the Nanit Insight subscription was complimentary for one year. However, upon reviewing my billing, I noticed that charges are set to commence from October 21st 2024.
Additionally, I intended to activate the Nanit Insight near my baby's due date. However, upon plugging in the device, I observed that the Nanit Insight Sleep Plan had already begun automatically, resulting in the loss of time for Sleep Insight tracking.