Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Visits when there are no visits

in Camera + App 1 comment

I have the Nanit Pro(wall mount) and firstly i would like to say that it’s a really good monitor! Love it.

however, just 3 days ago i adjusted my babies crib to be lowered into the lowest level, and now every time she makes a movement it indicates that she got a visit for the caregiver, however, she sleeps through the night and I never visit unless I pick her up in the morning.

Join the conversation!

Sign In

To view full details, sign in.


Don't have an account? Click here to get started!