we’ve had the Nanit less than two days and already the camera is not working. We have tried other plugs etc and it’s still not working. Really annoyed as this appears to be an issue that comes up for others - it’s absolutely ridiculous for such an expensive camera. Not been able to connect with a staff via telephone.
Hi I have a nanit pro camera + stand I purchssed a new subscription today, however, the subscription is not activated nor is there any where to enter the transaction number on the received invoice. Can you please assist urgently. Thanks
Ever since I updated the app, I have no sound on any device I use. What do we do about this? We need sound to know when our baby wakes up.
Hi. Every night when I am rocking my baby to sleep the white light on top of the camera flashes multiple times. One night I counted over 10 x’s in less than 5 mins. I have done the updates. I have reset it. My wifi is strong. Is there a way to disable the flash light so that even if it’s resetting or searching it doesn’t…
Hi - we are currently sleep training our LO and I am spending a lot of time reviewing night wake ups. As it is, there seems to only be a 10s jump forward or backward but watching in real-time is excruciatingly slow. It would be great to have a 2x, 4x, even 16x playback to help me focus in on the important times and move…
Hi my baby accidentally grab the camera and played with it while he was staying on the crib . The camera turn on but then it doesn’t flash anymore or doesn’t connect to the network. It feels like something got loose inside, I don’t know how to open it and take a look, can you help? It is the second Nanit that I got and the…
hello, my husband purchased the Nanit insight memories and received an activation code but there is no where in the ap or my account to enter the code to we can utilize these features. Please advise.
hi, I noticed our camera’s sounds feature are very quiet. I’ve unplugged, deleted app, reinstalled.. I unplugged from wall etc. it’s still very quiet. I have the volume all the way up and it’s still quiet. When I turn the volume to the half way point, it’s silent.
Hello Nanit Team and Community, I am an enthusiastic user of the Nanit Pro and would like to suggest an innovative integration that I believe could benefit many parents. My proposal is to integrate the Nanit Pro with the Samsung WindFree WiFi air conditioner. The idea is to use Nanit’s artificial intelligence to subtly…
Hi - My nanit audio is suddenly no longer working on my nanit camera. App is fully updated as is the iOS on my phone.
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Get ready for daylight savings on November 3rd. Ask Dr. Maristella Lucchini anything about preparing your babies and toddlers for daylight savings! PS - don't forget to check out our to get a head start! About the expert Dr. Maristella Lucchini serves as Senior Clinical Researcher at Nanit Lab—our scientific and medical…