Hi, There's a camera my account is added to that is not in use (owner has not control of it and no camera is paired to it, was created by mistake and duplicate), but shows up for my account and I cannot remove it myself. Please open a support ticket for me so I can remove this redundant camera… Thanks!
The first few days of using the camera, it wasn’t doing this. Now it keeps counting my daughters waking as naps. They aren’t naps, so I’m not getting accurate readings for time asleep.
I've added all of the nursing I had but I couldn't find where can I see today's total. Same goes to the diapers. You can kinda see it in the week tab but still isn't comfortable enough to see all the data in one place. Is there any view of the activities total per day?
My camera makes a clicking noise anytime anyone views it on the app and it wakes my baby up. I thought it was all nanits until i got one for my newborn and it doesn’t click at all ever. My first one seems defective. Is there a way to fix the clicking noise? It also seems to make it randomly. I’ve already restarted,…
why do I need to enter my credit card information to activate an insights subscription that I already purchased? Any way around this? Customer service has not been helpful and has stopped responding.
I was prompted to update Camera firmware (to version 6.35.577) on my iOS device app version 3.18.1(767) and a couple things happened: First—the audio disappeared from Live View (for both me and my partner's phone) even though all audio options toggled on. I deleted App, Reinstalled it, Power Cycle to reset camera — which…
I'm wondering, and can't quite find, if the newer floor stand is designed to flex the camera downward. It moves freely up after loosening the adjustment screw, but stops when in line. I would like to have it angled slightly downward, but not sure if it can. I see documents showing up and down, but it might be for the old…
Hi! I just set up my Nanit, but didn’t realize that by downloading the app & pairing the camera it would start the 6-month Sleep Plan Trial. I’m not due until the end of the December so won’t be utilizing the camera until then. Is there a way to delay the start date of the Sleep Plan Trial? Thanks!
Hi, Our Nanit has had a few instances where there is a high pitched alert picked up by the camera as "sound detected" at our daughters nursery. The few times it has occurred there has been no activity in or around her nursery for quite some time. It's very random, happening once tonight and twice in mid June. We noticed in…
I have the crying detection notification on, mainly so I will not miss my baby crying while there's noise in the other room. Currently if I'm in the next room with the baby crying in my hands, trying to sooth her, I'm getting bombarded with crying detected notifications, which can be annoying and distressing. Since the…
It looks like you're new here. Sign in or register to get started.
