If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Flex stand dashboard suddenly works
hi all. I’m using the flex stand while baby is in my room. Well you never had dashboard access. I woke up this morning to tons of notices baby wokeup. Fell aslepe, wokeup. Fell asleep. Suddenly the dashboard works? But you can’t tell if she’s really asleep or awake as she’s turned her face awake from camera. Just curious