Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Sound Notifications
Hello,
Last night was the first time we tried our camera for my four month old son and the notifications we couldn’t hear on our phone even with the volume all the way up. Is anyone else having problems with this and is there a way to fix it? If not we will have to return the camera as we’re sleeping