Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Camera & App
Discussion List
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Sleep Time
Can someone explain to me how to properly set up sleep times? I have my sons set for 6pm-8pm, then I put him down at 7:20 and it logs it as a nap?? ive adjusted the times so many times to try to figure this out but it doesn’t seem to record consistently at all.
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Inaccurate insights
Is anyone else having problems with Nanit insights? It’s telling me my baby was in bed for 7 hours last night and slept for 6, when he was, in fact, in bed for 12 hours exactly and slept for at least 11.5 hours.
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No sound notifications
No matter what setting I have sound notifications on (full sensitivity, moderate, and light) I still don’t receive any sound notifications on my phone. My baby doesn’t usually get to the point of screaming crying, and I don’t want it to get to that point. But if I’m not getting notified in the middle of the night of her…
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Data collection by default?
is the data still being collect from every camera by default? If the camera is not on the crib, is the data still collected? Is there a way to opt out? as per GDPR we should have an option to get my baby’s data removed. How to access that option?
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Can’t see Activity, Dashboard, Inbox, or Memories
I have an iPhone 11 Pro Max. My son was put to bed a little over an hour ago and the live view just says good night mom or whatever instead of showing me how long ago he was put to bed. And I can’t see any of the info under activity, dashboard, inbox, or memories. Anyone else? My husband has an iPhone 12 Pro Max and…
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Camera Not Working in dark
has anyone had their camera stop working with lights out? Meaning the Infared doesn’t kick in? If it’s day or the lights are on the picture js great
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Upgrade from Plus to Pro
Does anyone know if there is an upgrade programme to go from the Plus to Pro in the UK? I asked a few months ago and was told it would be launched soon and that I would get an email. I haven’t as yet. Many thanks
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COST FOR MEMORIEs
I paid a lot for this camera for my daughter. Now she is having to pay a amount to just look back to see what happened during the day when she is gone. now she is having to pay for the past memories. this was not the case when we started with the Nanit. what has happened and your customer satisfaction is going fast. VERY…
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How to view activities on iPad
How does someone view activities on the iPad? I can't find his to get to that tab or any of the aspects outside the camera. Thanks!
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Sleep Insight Metrics Struggles
Is anyone else struggling with realizing the benefits of the Insights sleep summaries? Our baby is 6 weeks old and we have yet to have anything but a “fine” night, even when I thought we had a pretty good one :(… We do well with sleep onset, but we’ve never hit the goal for time asleep/sleep efficiency, and I’m really not…
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It's just me or is this just a glorified nanny cam?
I've purchased the full system. The camera, the wall adapter, the tripod, the stand, swaddles, bands & the sheets. In total, up to USD$1,000 considering I shipped overseas. Initially very impressed with the system, our firstborn (preemie) needed constant care and this helped a lot. So much that I invested extra on the…
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Camera Angle
The camera angle leaves the crib skewed and doesn't give a straight down shot of where our daughter will be like it shows on all of the advertisements. Our camera is mounted to the wall and tilted as far down as it will allow with the crib pushed up against the wall. Suggestions would be greatly appreciated.
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📣 New Feature! Watch Them Grow With Smart Sheets
Did you hear about our new feature? Now, with the measurements you've taken using Nanit Smart Sheets you can watch your baby grow over time, right in the Nanit app. Watch Them Grow creates a montage of snapshots taken when measuring your baby's height with Smart Sheets so you can watch your little one grow before your…
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Disappointed by alerts
Given the price and capabilities of the Nanit I am pretty disappointed with how "dumb" the motion and sound alerts are. Motion alerts just seem to look at pixels changing so are triggered by shadows, blinds moving, someone walking into the room. Even if the baby is not in the cot! Same goes for sounds, goes off at any…
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Notifications
I am wondering how to set up notifications so that when baby’s face is covered or he moves in the crib it will notify me? anyone have a suggestion? thank you
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…