hello, I received my Nanit for my baby shower and the box it came in says that 1 free year of Nanit insights service is included. Can you please send me the activation code or let me know where I can find it on the box so I can get that set up on my account? I would like to utilize it now since my baby is here and we are…
is a paid subscription required? At this point we only need the nanny for video monitoring. Thanks!
How is this possible? Wife's IOS-81 degrees Husbands Android 76 How could we possibly have 2 different temp readings from 1 camera?
This is the second camera we’ve gotten from Nanit since our baby was born in March 2023. We got a replacement camera because the temp and humidity was not working. Well not only has it stopped working on the new replacement camera about a few weeks after we got it (we didn’t contact support because we just gave up on…
At Nanit, we are constantly seeking to improve the safety, security, and user experience of our apps so that you can continue to stay connected to your little ones. In support of this goal, on December 31st 2024, we plan to discontinue support for iOS 16, iPadOS 16, and Android 8 + 9. We understand that this may come as an…
Can I set up the camera on a floor stand at the head of the crib and place the bassinet next to the crib where the camera is? Will it affect the alerts and SIDS protection?
We’ve recently come across an issue with the wall stand for our Nanit. It is affixed to the wall, but our daughter is now tall enough to touch the stand from her crib. That small amount of vibration is enough to make the camera lose connection. Not a problem to unplug and plug back in, but I have noticed of all the USBC…
my nanit pro just suddenly within the past two days has no nature sounds even if turned on in the app. The microphone two way communication is also not working. I did a hard reset several times. I did plug and unplug method but nothing. My nanit plus are older than this nanit pro but have no issues like this. Please help.…
We had a power outage last night and since then the camera has not reconnected. I confirmed that it is receiving power and tried a hard reset, but the nightlight has not flashed, so I cannot pair. It seems others are having the same issue. How can this be fixed?
Hello, We recently moved homes and want to setup the Nanit with a wall mount in our new house. I am wondering if the wall anchors can be re-used at all? To my knowledge the Nanit only shipped with the one set of anchors. They look like they are in OK shape but I'm not sure if they are safe to re-use. If we have to replace…
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