Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Camera & App
Discussion List
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Insights Sleep Effiency
So this is something that bothers me quite often when I wake up and check my baby’s sleep summary in the morning. I’m wondering how accurate the Nanit Insights are. My baby always has 70%-85% sleep efficiency, but never in the “optimal” area. We did sleep training, and if not foe the Nanit would be thinking our baby slept…
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Tips for sloped wall over a crib
Our daughters room has a sloped wall that comes out over her crib (imagine like it’s under a tent). Our floor stand is too tall to fit under it. Would the wall mount work if we mounted it on the sloped wall and angled the camera up? Does it allow you to angle the camera up to down? Do you have to use the cord protector…
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Monitoring and Background sound question
Hi, New parents here splitting our nighttime duties. I was hoping someone else has already thought about a solution to our dilemma My wife and i are splitting duties at nighttime and we pre-set times when we will wake up to feed our baby. The question is, is there a way to automatically turn off my background monitoring or…
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Very inaccurate insights
I have been getting extremely inaccurate insights. My baby is an excellent sleeper, barely wakes up in the middle of the night, and usually falls asleep within 5 minutes of being put to bed. However, insights show that the sleep onset is 3+ hours every days... For some reason it reads that my baby is put to bed at around…
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Alternate to using phone app at night?
Lately we’ve been having wifi issues that cause the app to disconnect at night, and I’ll wake up in a panic realizing I can’t hear anything from his room. Curious if anyone here uses a second “non wifi” type of monitor that can be on as a backup or in place of the nanit app at night?
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Camera Seems to be taking Photos.. Hackers?
As I am watching my baby sleep, it seems that the Nanit camera is taking photos of my baby. I checked if it happens when he is not there, and it doesn’t it. Does anyone have had the same experience? Thanks Carla
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Mounts cross compatible?
Hi there, We have our second baby on the way and are planning to buy a Nanit Pro and thinking about replacing our current Nanit Plus that’s over our crib. Since I already have the wall mount for our current camera installed, I’m wondering if I can just pop the Plus off and stick the Pro on without needing to replace the…
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Incorrect data
Is anyone else having issues with incorrect data? Multiple times last week my Nanit said my daughter was helped to sleep, when she wasn’t, she was just placed in her crib and zipped into her sleep sack. Today I received a tip in my email about putting her down awake, but we always do, she just falls asleep very quickly…
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NANIT PLEASE CREATE A CRIB MOUNT!!!
Please Nanit!!! Can you come out with a crib mount for the camera! I live in a one bedroom condo and my baby is in our room, next to a window. There is no way to connect the camera via the wall mount or the stand (We have tried every option) - we even thought of suspending the camera from the ceiling. Currently we have the…
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Limited app features when insight subscription ended?
My insights subscription recently ended, which is totally fine. My son sleeps well and we haven't felt the need to use insights for months now. However, since the subscription finished I've noticed on the camera when you open the app and it says "hey mom/dad" and it used to tell me how long ago he fell asleep/ when the cot…
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White ring halo on left side of screen
No matter where I position the camera or reset it, there’s this halo on the left side of the screen. Any ideas or tips on how to remove it? Thanks!
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Sleep quality nanit dashboard
Hi. Does anyone monitor sleep quality on the dashboard. My son is in bed from 7 to 7 with no wake ups so to me that's 12 hours of sleep. When I look at the dashboard though it shows usually only 8 to 9 hours of sleep. Anyone else have this?
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💬 "Ask Me Anything" about Nanit with Senior Product Manager Tali Gueta!
Do you have questions about our app, breathing motion monitoring, or how you can watch your baby grow with Nanit Smart Sheets? Now is your chance to ask us anything! Join our Senior Product Manager, Tali Gueta, and ask her anything about Nanit! Tali joined Nanit 4 years ago as the first Product Manager in the company and…
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App always says “helped to sleep” when awake
Almost every night when we put our baby in the crib the nanit says he was “helped to sleep” when he is very much awake and will remain awake anywhere from 5-20 minutes. He usually finds his thumb and can be pretty still but sometimes he will be crying/moving around and it says he’s asleep. Anyone else struggle with this…
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Using nanit to record video?
Hi @Melanie : happy Friday! 1- I see how to use the nanit to take a still photo. Does it not also record video? 2- can I force creation of a memory when I’m watching?
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…