Hello, like many other users I do not see the option for my year of free Nanit Insights with the Pro Camera. Can you please be more transparent and helpful with how this works? It appears like you are trying to trick people into paying because they are confused or urgently need to add a third care giver (to be honest the…
Our camera in the app has this terrible popping/clicking sound that won't go away. Any time our baby makes a sound it followed by repetitive clicking/popping sounds It sometimes take 3 tries to get the camera to load (audio is fine) but will take forever for the video come up No clips can be generated ever These are new -…
same issue as a lot of people on the thread where the wifi button is stuck. Any suggestions?
hi there. I recently went on holiday and misplaced the temperature and humidity part for my floor stand (we used the flexi stand on holiday) so I purchased a new part. I've received and tried to connect to my current Nanit camera and floor stand but it won't work? There is no blue light flashing. The camera is definitely…
My Nanit pro night vision mode is not working. I've tried resetting the camera and reconnecting to my wifi. The mode sometimes turns on automatically, but even when it does, it's not nearly bright enough to see, or even track the Nanit sleepwear. Do I have a faulty device, or is the night mode just that awful?
After my daughter’s nap I turned off the camera. Later on it some how turned back on itself and captured a motion. Nothing out of the ordinary was captured. But is it normal for the camera to turn back on itself, if it’s been off for hours?
I just set up my second daughters nanit today and it’s showing my insights are only until February 2025, wondering why it’s not a full year.
Camera does not turn on… I have 3 cameras one of which worked for about a month and then would not turn on. I submitted a support request but never got a confirmation or heard back from anyone. Life got busy and I stowed the camera. We recently moved and I found the camera again, and hoping Nanit customer service will help…
I purposely paid for the subscription to have memories - but the past two weeks my camera keeps saying it cannot generate a clip. Can you please advise!
Hi, I noticed ever since we renewed our "Memories" plan the events on the event list no longer load. They show up on the list, but any time I go to click on a video I get the message "OOPS! We were unable to generate a clip for this event". I've experienced it in the past on recent videos but normally they would load after…
It looks like you're new here. Sign in or register to get started.
