Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Insights plan not working
Hi. I set my camera up back in May before my baby was born. It is my understanding the camera came with a complimentary year insights plan. I have not been able to use the insights plan at all. I’ve emailed nanit support multiple times. They’ve told me to reset, repair, etc. Done that. Now they’re saying I’m on a