Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Audio cuts out if I try to use the microphone
i’m having an issue where anytime I hit the microphone button the audio cuts out. I can get the audio to come back on if I go to a different app and wait a few seconds. I’ve submitted a ticket but so far I’ve only been asked follow-up questions which I did answer 24 hours ago. I’ve tried restarting