Dear Nanit Support Team, I hope you're doing well. I'm experiencing an issue with my Nanit baby camera's view alignment. When I place the camera at the foot of the bed, the full-screen view appears sideways, and it does not align with the bed's position. Ideally, when the camera is placed at the foot of the bed, the…
I set up my Nanit pro about 2 weeks ago, and was able to get a live stream to my phone while it was on the desk stand. I then left the house and came back to finish the wall mount. Before I removed camera from stand I noticed the camera was no longer working, it stopped after about an hour, and I could not even get the…
It would be very helpful if Nanit could mute or at least filter out some of the white noise that comes through the camera app so that parents can hear baby noises more clearly. This would be a useful feature with any white noise sound machine, including the Nanit Sound machine.
where can I find it please
Hi, There's a camera my account is added to that is not in use (owner has not control of it and no camera is paired to it, was created by mistake and duplicate), but shows up for my account and I cannot remove it myself. Please open a support ticket for me so I can remove this redundant camera… Thanks!
The first few days of using the camera, it wasn’t doing this. Now it keeps counting my daughters waking as naps. They aren’t naps, so I’m not getting accurate readings for time asleep.
I've added all of the nursing I had but I couldn't find where can I see today's total. Same goes to the diapers. You can kinda see it in the week tab but still isn't comfortable enough to see all the data in one place. Is there any view of the activities total per day?
My camera makes a clicking noise anytime anyone views it on the app and it wakes my baby up. I thought it was all nanits until i got one for my newborn and it doesn’t click at all ever. My first one seems defective. Is there a way to fix the clicking noise? It also seems to make it randomly. I’ve already restarted,…
why do I need to enter my credit card information to activate an insights subscription that I already purchased? Any way around this? Customer service has not been helpful and has stopped responding.
I was prompted to update Camera firmware (to version 6.35.577) on my iOS device app version 3.18.1(767) and a couple things happened: First—the audio disappeared from Live View (for both me and my partner's phone) even though all audio options toggled on. I deleted App, Reinstalled it, Power Cycle to reset camera — which…
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