If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Why can't I add an additional Nanit Pro Camera to my existing account?
I own two Nanit pro cameras. One for the nursery and one for the bassinet in our bedroom. I've followed the instructions on adding a camera to an existing account and it creates a new account every single time and then wants me to subscribe to Nanit Insights again. I don't need two Nanit Insights accounts. I only need one