We received a red alert tonight that woke us up in middle of night. However there is no "recent red alert" banner on the live stream or in event history. If I watch the video I can hear it go off at 12:17am, but there is no banner indicating this happened. Does that indicated false positive? Is this a glitch?
Hello Nanit! We had a red alert tonight for the first time since our daughter was very little. It was at 3:26am 5/16. Could you look into this as we are not sure if it was a red alert or not because she eventually pushed herself up before we ran into the room.
we had a very scary alert. Can you please send more info about the breathing rate bc the app doesn’t provide it
cannot view the red alert that just went off for no baby breathing. on the timeline when the red alert happened it says disconnection which is super weird. And on the notifications to view the clip it says no video available.
I have the Insights Ultimate plan. My baby sleeps with the breathing wear and we monitor breathing every nap and at night through the app. My app shows an area in the dashboard for the nightly insights that states I can see breathing trends. The area provides a link and says that to use this, I must first order breathing…
Dear Nanit Support and community, We have been using Nanit Pro Camera since two years with our first kid. We have not been using Breathing Monitoring for a a lot of time for our toddler. Although at the beginning of our usage there were also many false red alerts they were minimized after some time and after communicating…
We have had two red alerts in 24 hours. The first was at 5:15 am on April 24; the second was on April 25 at 12:16am. Both times my 8 month old was on his side and moving moments before the alert. I am going to try and change the sheet, as it has a pattern on it and could cause confusion with the camera. We have used this…
We have recieved 3 red alerts since using Nanit and it the worst sound to hear. I did not report the first one as i didnt know that was a thing until recently. I am unsure if the alerts are valid or not and i have no way to tell. I started doing research on here to see. We have received 2 alerts 1 last saturday and 1 today…
I need to make a return but no one responded to my email sent to help@nanit.come after a whole week. Nobody is picking up the phone either. What's going on?
Hi, my baby girl will be 13 months on 16th, and we have had 2 false alarms in 25 hrs. First one on 04/10 at 5:30 am and today (4/11) at 6:14am. Our nanit camera had an update and not sure if that’s why we’re having them, but they are scarier than hell… in todays red alert video, she’s clearly moving around right before the…
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