Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
False Red Alerts
Hi,
my baby girl will be 13 months on 16th, and we have had 2 false alarms in 25 hrs. First one on 04/10 at 5:30 am and today (4/11) at 6:14am. Our nanit camera had an update and not sure if that’s why we’re having them, but they are scarier than hell… in todays red alert video, she’s clearly moving