If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Too many false red alerts
Dear Nanit Support and community,
We have been using Nanit Pro Camera since two years with our first kid. We have not been using Breathing Monitoring for a a lot of time for our toddler. Although at the beginning of our usage there were also many false red alerts they were minimized after some time and after communicating the issue with Support.